IC94280: CRASH ON BACKUP VM WHEN MANAGEMENT CLASS USED WITH DIRMC OPTION IS NOT IN CLIENT DOMAIN OR DOES NOT EXIST.

IBM Tivoli Storage Manager (TSM) Client 6.3.2 Downloads and READMEs
IBM Tivoli Storage Manager (TSM) Client 7.1.1 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• If the DIRMC option is used in the dsm.opt file of the client
  and the management class name does not exist on the Tivoli
  Storage Management Server or is not defined in the domain to
  which the client node belongs, then a BACKUP VM command will
  crash.
  
  The crash message will be found in dsmcrash.log and will
  look like :
  
  <time stamp>
  IBM Tivoli Storage Manager
  Version: 6.4.0.10
  Build date:  Tue May 14 18:43:16 2013
  
  dsmc.exe caused exception C0000005 (EXCEPTION_ACCESS_VIOLATION)
  00000000EE183E85
  
  Register dump:
  
  Crash dump successfully written to file
  'C:\Program Files\Tivoli\TSM\baclient\dsmcrash.dmp'
  
  Stack Trace:
    ... TSMAPI64.dll, dsmPingEx()+1505317 bytes
    ... TSMAPI64.dll, tsmBindMC()+1060 bytes
    ... TSMAPI64.dll, dsmBindMC()+262 bytes
    ... dsmc.exe
    ... dsmc.exe
    ... dsmc.exe
    ... dsmc.exe
    ... dsmc.exe
    ... dsmc.exe
    ... dsmc.exe
    ... dsmc.exe
    ... dsmc.exe
    ... dsmc.exe
    ... MSVCR100.dll, endthreadex()+67 bytes
    ... MSVCR100.dll, endthreadex()+223 bytes
    ... kernel32.dll, BaseThreadInitThunk()+13 bytes
    ... ntdll.dll, RtlUserThreadStart()+33 bytes
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager Client 6.2.2 and later on Linux and
  Windows
  
  Initial Impact: Low
  
  Additional Keywords: crash dirmc mgclass VMware backup
  
  | MDVPARTL 6.2.2.0 5698ISMCL |
  

Local fix

• Correct the DIRMC option value or remove it from the dsm.opt
  file.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Tivoli Storage Manager client versions       *
  *                 6.1.5, 6.2.4, 6.2.5, 6.3.1, 6.4.0, and 6.4.1 *
  *                 in Windows VmWare environment with           *
  *                 client-node proxy support.                   *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 6.3.2 and 6.4.2.                   *
  *                 Note that this is subject to change at the   *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  

Problem conclusion

• The code has been changed so that the problem does no longer
  occur.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R63W PSY

     UP

• R64W PSY

     UP