IC93784: ANS2614S A PROTOCOL ERROR OCCURRED IN COMMUNICATIONS BETWEEN THE CLIENT AND THE SERVER IN JAVA GUI AND WEB CLIENT RESTORE

IBM Tivoli Storage Manager (TSM) Client 7.1.1 Downloads and READMEs

APAR status

• Closed as program error.

Error description

• While navigating the restore directory tree view in the Java GUI
  or web client, the following error is displayed:
  
  ANS2614S A protocol error occurred in communications between the
  client and the server
  
  After this error is encountered, the Java GUI or web client
  might not display restorable files and directories correctly.
  
  This is the same problem that is described by APAR IC90081. This
  problem was supposed to have been fixed in version 6.4.0.10, but
  the fix was incomplete.
  
  
  | MDVPARTL 6.4.0.10-TIV_5698MCL | (IC90081)
  
  
  
  Customer/L2 Diagnostics:
  In the dsmj.log the following java exception is logged:
  
  
  Verb (setVerb): java.lang.ArrayIndexOutOfBoundsException
  java.lang.ArrayIndexOutOfBoundsException
   at
  COM.ibm.storage.adsm.shared.csv.VByteArray.getBytes(VByteArray.j
  ava:182)
   at COM.ibm.storage.adsm.shared.csv.Verb.setVerb(Verb.java:643)
   at
  COM.ibm.storage.adsm.shared.csv.IMBase.imBackQry(IMBase.java:136
  8)
   at
  COM.ibm.storage.adsm.shared.comgui.DcgServerFileSystemTree.cgGet
  FileEntries(DcgServerFileSystemTree.java:3586)
   at
  COM.ibm.storage.adsm.shared.comgui.DcgServerFileSystemTree.cgGet
  NodeEntries(DcgServerFileSystemTree.java:4207)
   at
  COM.ibm.storage.adsm.shared.comgui.DcgFileSystemTree.cgLoadNode(
  DcgFileSystemTree.java:7742)
   at
  COM.ibm.storage.adsm.shared.clientgui.DHierArrayView.ciExpandNod
  e(DHierArrayView.java:1498)
   at
  COM.ibm.storage.adsm.shared.clientgui.DHierArrayView.ciHandleExp
  andCollapseEvent(DHierArrayView.java:2432)
   at
  COM.ibm.storage.adsm.shared.clientgui.DHierArrayView.treeExpande
  d(DHierArrayView.java:3578)
   at javax.swing.JTree.fireTreeExpanded(JTree.java:2775)
   at javax.swing.JTree.setExpandedState(JTree.java:3625)
  
  
  
  Tivoli Storage Manager Versions Affected:
  Tivoli Storage Manager Backup-Archive Client 6.4.0.0 - 6.4.0.10
  
  
  
  Initial Impact:
  Medium
  
  
  
  Additional Keywords:
  TSM IC90081 ANS2614S CLIENT RESTORE GUI JAVA
  

Local fix

• Use the command line client to perform the restore.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Backup-Archive client version 6.4 on all     *
  *                 supported platforms.                         *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 6.4.2.                              *
  *                 Note that this is subject to change at the   *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  

Problem conclusion

• The problem described in this APAR has been fixed so that it no
  longer occurs.
  

Temporary fix

• A fix for this problem is currently targeted for interim fix
  package 6.4.0.11. Until the interim fix is actually available
  this information is subject to change at the discretion of IBM.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSM
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels

• R64A PSY

     UP

• R64H PSY

     UP

• R64L PSY

     UP

• R64M PSY

     UP

• R64S PSY

     UP

• R64W PSY

     UP