IBM Support

IC92804: FAILED FULL BACKUPS OF MICROSOFT EXCHANGE SERVER ARE INCORRECTLY LISTED IN QUERY TSM OUTPUT

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APAR status

  • Closed as program error.

Error description

  • When using Tivoli Storage Manager for Mail: Data Protection
    for Microsoft Exchange Server, failed FULL database backups are:
    - listed in query command output
    - selectable for restore operations via the MFC GUI
    
    
    Customer/L2 Diagnostics:
    This issue can occur under rare circumstances. The problem
    was reported in the following scenario:
    
    Full backup failed during send of .edb file to TSM
    server. The backup operation failed with correct error code.
    
    Investigation of tdpexc.log backup provided additional details:
    ============================================================
    Request                           : VSS BACKUP
    Component List                    : 'test1'
    Backup Type                       : full
    Backup Destination                : TSM
    Local DSMAGENT Node               : ExchangeServer
    Offload to Remote DSMAGENT Node   :
    Mount Wait                        : Yes
    ------------------------------------------------------------
    Server                            : tsm.server.local
    ------------------------------------------------------------
    Snapshot operation completed with return code = 0.
    Executing system command: Exchange integrity check for component
    'test1'
    The following database is being backed up: 'test1'. The data is
    being transferred to the Tivoli Storage Manager server.
    ANS1311E (RC11)   Server out of data storage space
    ACN5060E A Tivoli Storage Manager API error has occurred.
    
    
    Despite the backup failure, a query tsm command lists this
    backup as an eligible full backup which would be
    available for restore:
    
    tdpexcc q tsm <DB Name> /all
    
    In example:
    
    
         Backup Date        Size     S Fmt  Type   Loc  Object Name
    -------------------  ----------- - ---- ----   ---
    --------------
    05/21/2013 14:02:58     153.07MB I VSS  full   Srv
    20130521140258
                             17.01MB                   Logs
    
    You may notice this listed backup has a total size of
    153.07 MB, but the logs are only 17.01 MB in size.
    
    The line containing edb file of size 136.06 MB is missing:
                           136.06MB                   File
    
    
    A successful full backup contains a Logs and File entry:
    
    05/27/2013 10:03:48     157.07MB A VSS  full   Srv
    20130527100348
                             21.01MB                   Logs
                            136.06MB                   File
    
    
    Tivoli Storage Manager Versions Affected:
    Tivoli Storage Manager for Mail: Data Protection for Microsoft
    Exchange Server Version 6.1, 6.3 and 6.4
    
    Initial Impact:
    Medium
    
    
    Additional Keywords:
    TSM failure RC incomplete errorneous missed
    
    Local Fix:
    None
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED: Users of:                                    *
    *                   Tivoli Storage Manager Backup Archive      *
    *                 Client 6.1. 6.3, 6.4, 7.1                    *
    *                  Tivoli Storage FlashCopy Manager VSS        *
    *                 Requestor 2.1, 2.2, 3.1, 3.2, or 4.1         *
    *                 used in combination with:                    *
    *                        Data Protection for Microsoft SQL     *
    *                 Server version 6.1 6.3, 6.4.                 *
    *                        Data Protection for Microsoft         *
    *                 Exchange Server version 5.5 6.3, 6.4.        *
    *                        Tivoli Storage FlashCopy Manager      *
    *                 MMC Snapin and Base System Services 2.1,     *
    *                 2.2, 3.1, 3.2 and 4.1                        *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
    ****************************************************************
    * RECOMMENDATION: Apply fixing level when available. This      *
    *                 fix is currently projected to be available   *
    *                 in:                                          *
    *                 Tivoli Storage Manager Client 7.1.1          *
    *                 Tivoli Storage FlashCopy Manager VSS         *
    *                 Requestor 4.1.1                              *
    *                                                              *
    *                 Note: This is subject to change at the       *
    *                 discretion of IBM.                           *
    ****************************************************************
    *
    

Problem conclusion

  • Tivoli Storage Manager Backup Archive Client on Windows, and
    the Tivoli Storage FlashCopy Manager VSS Requestor, have been
    updated to handle the cleanup of failed, incomplete backups
    cause by the described circumstances.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC92804

  • Reported component name

    TDP EXCHANGE WI

  • Reported component ID

    5698DPXAP

  • Reported release

    61W

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-06-05

  • Closed date

    2013-12-13

  • Last modified date

    2013-12-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • DSMAGENT DSMC
    

Fix information

  • Fixed component name

    TDP EXCHANGE WI

  • Fixed component ID

    5698DPXAP

Applicable component levels

  • R64W PSY

       UP

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Document Information

Modified date:
13 December 2013