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IC86851: STERLING CONTROL CENTER CRASHED FROM OUT OF MEMORY ISSUE

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Sterling Control Center 5.3.02 crashes because out-of-memory on
Spet 21.  Used runEngine.sh start SCC, after a few minutes SCC
crashes once again.

Engine Log hinted the failure associated with specific node.

Found a node .ckpt file the LastPollDateTime Sep 11, we
set the Production DB retention period is seven days.

Used runEngineCold.sh start for SCC back to normal.

Local fix

  • STRRTC - 350836
SF / SF
Circumvention: None

Problem summary

  • Description of issue: When the engine has been down for a while
and monitoring is resumed from the point at which it stopped, if
the stats collected are older than the oldest partition a SQL
exception may occur depending on the type of database in use,
and when that happens the engine will shut down.

Problem conclusion

  • Description of fix: Not going to collect stats older than the
oldest partition.

Temporary fix

  • Awaiting customer fix verification.

Comments

  • 



APAR Information




    

  • APAR number
    IC86851
    • 

  • Reported component name
    STR CONTROL CEN
    • 

  • Reported component ID
    5725D0200
    • 

  • Reported release
    530
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt
    • 

  • Submitted date
    2012-09-26
    • 

  • Closed date
    2012-10-31
    • 

  • Last modified date
    2012-10-31
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STR CONTROL CEN
    • 

  • Fixed component ID
    5725D0200
    • 



Applicable component levels


    

  • R530  PSY
       UP
    • 

  • R540  PSY
       UP
    • 








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.3","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            31 October 2012
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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