IC86673: Problems upgrading from IBM Systems Director Common Agent 6.2.x to 6.3 in Windows

APAR status

• Closed as fixed if next.

Error description

• Using the Agent Installation Wizard, attempting to install IBM
  Systems Director Common Agent 6.3 on a Windows endpoint that has
  an existing 6.2.x agent may fail due to various reasons.
  
  Impact:  You could be left with a partially installed endpoint
  that can't be managed properly.
  

Local fix

• First uninstall the 6.2.x agent, reboot the system, and attempt
  the install of 6.3.0.  If you have trouble uninstalling 6.2.x,
  run the SysDirRemoval.exe tool provided on the 6.3.0 IBM Systems
  Director Server Install image.  It is in the "bin\." folder.  It
  will clean up any partially installed agent images.
  

Problem summary

• Problems can occur during an upgrade from 6.2.x to 6.3 IBM
  Systems Director Common Agents in Windows.
  This problem has been fixed in the 6.3.1 IBM Systems Director
  Common Agent.  Make sure your IBM Systems Director Server is at
  6.3.1 or later, and use the 6.3.1 IBM Systems Director Common
  Agent package to upgrade over 6.2.x agents.
  
  Platforms:  All supported Windows platforms running 6.2.x IBM
  Systems Director Common Agent
  
  Versions:  6.3
  

Problem conclusion

• The fix for this APAR is included in IBM System Director update
  6.3.2.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R631 PSY

     UP