IBM Support

IC83681: WEBSPHERE MQ FTE V7 TRANSFERS HUNG IN "STARTED" MODE AND TIVOLI MONITORING REPORTS AGENT IS "RESYNCHRONISINGTRANSFER".

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APAR status

  • Closed as program error.

Error description

  • While transferring files, WebSphere MQ V7 File Transfer Edition
    (FTE) logs show MQ connections that fail with a 2397
    (MQRC_JSSE_ERROR) return code, indicating an SSL problem.
        BFGAG0132E:  WebSphere MQ reported a problem with the SSL
    configuration for this  agent (WebSphere MQ reason code: 2397).
    
    After experiencing these errors, the agent enters a recovery
    mode and further attempts are made to connect to the queue
    manager.   The output  of fteShowAgentDetails  shows transfer as
    "started" even if it has connected and is running.  The transfer
    is in a "hung" state and Tivoli monitoring reports that
    agents are "ReSynchronisingTransfer".
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Local fix

  • None.&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;&#65440;
    </html>
    

Problem summary

  • ****************************************************************
    USERS AFFECTED:
    All users of <b>WebSphere MQ File Transfer Edition Version</b>
    
    
    Platforms affected:
    MultiPlatform
    
    ****************************************************************
    PROBLEM SUMMARY:
    Intermittent connection failures between the agent and queue
    manager could cause transfers that are starting at the time of
    failure to not progress. The transfers did not resume, even if
    the agent was restarted. The state of the transfer was being
    stored as started, whereas the connection failure prevented
    the transfer from progressing. As the transfer was considered
    started, no recovery takes place.
    

Problem conclusion

  • The error handling has been modified to reset the transfer state
    to not started if an error occurs. The transfer will then be
    retried.
    ---------------------------------------------------------------
    The fix is targeted for delivery in the following PTFs:
    
    Platform           v7.5
    --------           --------------------
    Multiplatforms     7.5.0.1
    
    Platform           v7.0
    --------           --------------------
    Multiplatforms     7.0.4.2
    
    The latest available maintenance can be obtained from
    'WebSphere MQ Recommended Fixes'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006037
    
    If the maintenance level is not yet available information on
    its planned availability can be found in 'WebSphere MQ
    Planned Maintenance Release Dates'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006309
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC83681

  • Reported component name

    WMQ FILE TRANSF

  • Reported component ID

    5724R1000

  • Reported release

    704

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-05-23

  • Closed date

    2012-06-29

  • Last modified date

    2012-06-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WMQ FILE TRANSF

  • Fixed component ID

    5724R1000

Applicable component levels

  • R704 PSY

       UP

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Document Information

Modified date:
29 June 2012