APAR status
Closed as program error.
Error description
When using Tivoli Storage Manager for Mail: Data Protection for Microsoft Exchange 6.1 to perform a restore to PST files for multiple mailboxes with either the GUI or the command line, the .PST files are created as expected. For example the below command: tdpexcc RESTOREMailbox "user_a","user_b", ... user_z" /MAILBOXRESTOREDESTination PST,D:\Tmp\pst results in the creation of the following .PST files : D:\Tmp\pst\user_a.pst D:\Tmp\pst\user_b.pst ... D:\Tmp\pst\user_z.pst In this case, the maibox data is restored in alphabetical order but: - the the two first mailboxes (user_a and user_b) will both be restored to 'D:\Tmp\pst\user_a.pst' - then the mailbox for user_c will be restored to 'D:\Tmp\pst\user_b.pst' - and the mailbox for user_d will be restored to 'D:\Tmp\pst\user_c.pst' and so on. Therefore, following this pattern, the last mailbox for user_z will be restored to 'D:\Tmp\pst\user_y.pst' and the last .PST file 'D:\Tmp\pst\user_z.pst' will be empty. Versions Affected: Data Protection for Exchange 6.1, 6.3 on windows Initial Impact: Medium Additional Keywords: TDP FCM
Local fix
Perform restore to PST with only one mailbox at a time.
Problem summary
**************************************************************** * USERS AFFECTED: All users running Data Protection for * * Exchange version 6.1 and 6.3. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION. * **************************************************************** * RECOMMENDATION: Apply fixing level when available. This * * fix is projected to be available in the * * Data Protection for Microsoft Exchange * * 6.3.1 Fix Pack and the 6.1.3.4 interim fix. * * Note: This information is subject to change * * at the discretion of IBM. * **************************************************************** Data Protection for Exchange incorrectly process multiple mailbox restore to the .pst files.
Problem conclusion
Data Protection for Exchange is changed to correctly process multiple mailbox restore to the .pst files.
Temporary fix
Comments
APAR Information
APAR number
IC81223
Reported component name
TDP EXCHANGE WI
Reported component ID
5698DPXAP
Reported release
61W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2012-02-06
Closed date
2012-05-03
Last modified date
2012-05-04
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
TDPEXC TDPEXCC
Fix information
Fixed component name
TDP EXCHANGE WI
Fixed component ID
5698DPXAP
Applicable component levels
R63W PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSTG2D","label":"Tivoli Storage Manager for Mail"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"61W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
07 December 2021