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IC80724: WEBSPHERE MQ V7.0 SSL REFRESH OPTION IN THE WMQ EXPLORER GENERATES AN UNEXPECTED ERROR (AMQ4999) ERROR WHEN USED

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APAR status

  • Closed as program error.

Error description

  • When using the "SSL Refresh" option from within the WebSphere MQ
    Explorer V7, the following error message is observed:
    
    An unexpected error (2033) has occurred. (AMQ4999).
    
    The 2033 translates as the WebSphere MQ return code
    'MQRC_NO_MSG_AVAILABLE'. The SSL Refresh command completes
    successfully, even though WebSphere MQ Explorer reported the
    error.  No FDCs are generated and no AMQ errors are written to
    the log file locations.
    

Local fix

  • LOCAL FIX:
    Issue the following command from runmqsc:
    REFRESH SECURITY TYPE(SSL)
    

Problem summary

  • ****************************************************************
    USERS AFFECTED:
    This issue affects users of:
    
    - The WebSphere MQ V7.0.1 WebSphere MQ Explorer
    - The WebSphere MQ V7.1 WebSphere MQ Explorer
    
    that use the Security->Refresh SSL... operation to refresh the
    SSL channels that have been defined on a queue manager.
    
    Platforms affected:
    Linux (Power),Linux (x86),Linux (x86-64),Windows
    
    ****************************************************************
    PROBLEM SUMMARY:
    When a queue manager is selected in WebSphere MQ V7 Explorer,
    and the Security->Refresh SSL... operation is requested, a
    WebSphere MQ PCF message containing the command
    'MQCMD_REFRESH_SECURITY' is generated and sent to the queue
    manager.  The queue manager processes the command, restarts all
    of its running SSL channels, and then returns a response to the
    WebSphere MQ Explorer.
    
    WebSphere MQ Explorer waited a maximum of 30 seconds for the
    queue manager to process the 'MQCMD_REFRESH_SECURITY' command
    and return a response.  If no response was received within 30
    seconds, WebSphere MQ Explorer displayed an error dialog
    containing the following message:
    
    "An unexpected error (2033) has occurred. (AMQ4999)."
    
    This messages gave the impression that the Security->Refresh
    SSL... operation had failed, when in actuality the operation
    could still have been running, to complete some time after
    the error message had been displayed.
    

Problem conclusion

  • The WebSphere MQ Explorer has been updated to display the
    following message if the Security->Refresh SSL... operation is
    run and no response is received from the queue manager within
    30 seconds:
    
    "No response was received from the queue manager to report the
    outcome of the Refresh SSL operation within the timeout period.
    WebSphere MQ Explorer is no longer monitoring the status of
    this operation, which can take up to 10 minutes to complete.
    (AMQ4562)"
    
    ---------------------------------------------------------------
    The fix is targeted for delivery in the following PTFs:
    
                       v7.0
    Platform           Fix Pack 7.0.1.9
    --------           --------------------
    Windows            U200337
    Linux (x86)        U849725
    Linux (x86-64)     U849729
    Linux (Power)      U849727
    
                       v7.1
    Platform           Fix Pack 7.1.0.2
    --------           --------------------
    Windows            7.1.0.2
    Linux (x86)        7.1.0.2
    Linux (x86-64)     7.1.0.2
    Linux (Power)      7.1.0.2
    The latest available maintenance can be obtained from
    'WebSphere MQ Recommended Fixes'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006037
    
    If the maintenance level is not yet available information on
    its planned availability can be found in 'WebSphere MQ
    Planned Maintenance Release Dates'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006309
    ---------------------------------------------------------------
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC80724

  • Reported component name

    WMQ WINDOWS V7

  • Reported component ID

    5724H7220

  • Reported release

    701

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-01-09

  • Closed date

    2012-02-29

  • Last modified date

    2012-05-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WMQ WINDOWS V7

  • Fixed component ID

    5724H7220

Applicable component levels

  • R701 PSY

       UP

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Document Information

Modified date:
22 May 2012