Fixes are available
4.2.2 Fix Pack 7 (July 2014) for Tivoli Storage Productivity Center
4.2.2 Interim Fix 2 (December 2012) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 8 (March 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 9 (May 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 10 (August 2015) for Tivoli Storage Productivity Center
4.2.2 Fix Pack 3 (October 2012) for Tivoli Storage Productivity Center
APAR status
Closed as program error.
Error description
When some NAS devices are added as NetAPP and some as "Other NAS " and put in same probe job, rerunning probe job causes dataServ RECREATE STEPS: 1,Manually add one NetAPP device as NetAPP 2. Manually add another NAS device as "Other NAS" 3. Set agent for the devices 4. Run a discovery for NAS 5. Create a probe job with both devices in it. 6. Run a successful probe using the job. 7. Run it again couple of times. Check the memory consumed by dataServer.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: TPC 4.2.x users monitoring NetApp and not * * NetApp NAS devices with TPC as a filer * * using SRA * **************************************************************** * PROBLEM DESCRIPTION: When "NetApp NAS" and "other NAS" * * are added to same probe job, running * * probe causes data server to consume * * excessive memory. * **************************************************************** * RECOMMENDATION: * **************************************************************** -
Problem conclusion
The problem can be mitigated in the field by seperating probe jo bs such that 1 NAS device is probed per job. The fix removes the memory issue, so once customer upgrade the level with the fix, probe job can be run having mutiple NAS of NetAPP and other type in same job. The fix for this APAR is targeted for the following maintenance package: | fix pack | 4.2.2-TIV-TPC-FP0001 - target December 2011 http://www-01.ibm.com/support/docview.wss?&uid=swg21320822 The target dates for future fix packs do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IC78428
Reported component name
MULTIPLE DEVICE
Reported component ID
5648HWN01
Reported release
420
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-09-02
Closed date
2011-10-01
Last modified date
2011-10-01
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
MULTIPLE DEVICE
Fixed component ID
5648HWN01
Applicable component levels
R420 PSY
UP
[{"Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU029","label":"Software"},"Product":{"code":"SSMMUP","label":"Tivoli Storage Productivity Center for Disk"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"420"}]
Document Information
Modified date:
18 September 2021