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IC78398: UNINSTALL OF V7 WEBSPHERE MQ CLIENT 32-BIT RUNTIME COMPONENT FAILS WITH ERRORS 1713 AND 1605.

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APAR status

  • Closed as program error.

Error description

  • While uninstalling the MQ client, it fails when removing the
    32-bit runtime (iwiUninstall32bitComponentsVista) with System
    Error 1605.The MSI log shows the following:
    Action start 17:02:02: iwiUninstall32bitComponentsVista.
    MSI (s) (BC:B0) [17:02:02:793]: Warning: Local cached package
    'C:\Windows\Installer\62870feb.msi' is missing.
    MSI (s) (BC:CC) [17:02:02:793]: Note: 1: 1713 2: IBM WebSphere
    MQ 3:  1605
    MSI (s) (BC:CC) [17:05:25:512]: Product: IBM WebSphere MQ --
    Error 1713.IBM WebSphere MQ cannot install one of its required
    products. Contact your technical support group
    System Error: 1605.
    

Local fix

  • Edit the cached MSI database file with Microsoft ORCA utility
    and put an install condition of 0 (i.e, false) against the
    custom action we don't want executed, in this case
    iwiUninstall32bitComponentsVista and
    iwiUninstall64bitComponentsVista
    
    The information to download and set up ORCA utility is
    available at:
    http://msdn.microsoft.com/en-us/library/aa370557%28v=vs.85%29.as
    px
    Steps are as follows:
    Steps are as follows:
    1) Use Microsoft ORCA utility to open the cached WebSphere MQ
    Client MSI database file (which will be located at
    C:\Windows\Installer).You can use Windows Explorer to open
    C:\Windows\Installer and switch to detailed view. Then add
    "comments" column to the view, and the file we need to
    open in ORCA GUI will show "WebSphere MQ Client MSI
    database" or "WebSphere MQ MSI database" as the comment.
    2) There will probably be three of these.  Open the largest one
    with ORCA and confirm that the "View"->"Summary Information
    ..." dialog shows a "title" or "IBM WebSphere MQ for
    Windows, Version 7.0"
    3) Select InstallExecuteSequence in the Tables section of
    ORCA.
    4) Select iwiUninstall32bitComponentsVista from Action column.
    5) The default value in Condition is :
    (REMOVE="ALL") and Installed and (VersionNT >= 600)
    6) Remove the above line and replace it with a zero - "0".
    7) Repeat steps 4, 5, and 6 but this time for the
    iwiUninstall64bitComponentsVista action, setting the
    condition on this to zero - "0" - also.
    8) Save the changes made to WebSphere MQ Client MSI database
    file.
    9) Attempt to uninstall MQ client again from the system.
    

Problem summary

  • ****************************************************************
    USERS AFFECTED:
    All users of WebSphere MQ on windows platform who attempt to
    uninstall MQ when the 32-bit runtime support is not installed
    on the system. This problem is applicable to both MQ Server as
    well as MQ client only installations.
    
    Platforms affected:
    Windows
    
    ****************************************************************
    PROBLEM SUMMARY:
    The MSI install log shows that the installer attempted to
    remove the 32-bit runtime support and failed with error 1605.
    This error means that the installer attempted to remove the the
    32-bit runtime when it was not installed on the system in the
    first place.
    
    The fact that 32-bit runtime support is not installed on the
    system should not be a cause for the failure of uninstall
    attempt itself. The uninstall process should remove the 32-bit
    runtime only if its installed on the system. If the 32-bit
    runtime is not installed on the system, then the uninstall
    process should skip this step and continue with the
    uninstallation.
    

Problem conclusion

  • WebSphere MQ windows installer code is modified to ensure that
    the uninstall continues even when the 32-bit runtime support is
    not installed on the system.
    
    Workaround to overcome this problem in customer environment:
    Edit the cached MSI database file with Microsoft ORCA utility
    and put an install condition of 0 (i.e, false) against the
    custom action iwiUninstall32bitComponentsVista and
    iwiUninstall32bitComponentsNonVista.
    
    The information to download and set up ORCA utility is
    available at:
    http://msdn.microsoft.com/en-us/library
    /aa370557%28v=vs.85%29.aspx
    
    Steps are as follows:
    1) Use Microsoft ORCA utility to open the cached WebSphere MQ
    Client MSI database file (which will be located at
    C:\Windows\Installer).You can use Windows Explorer to open
    C:\Windows\Installer and switch to detailed view. Then add
    "comments" column to the view, and the file we need to
    open in ORCA GUI will show "WebSphere MQ Client MSI
    database" or "WebSphere MQ MSI database" as the comment.
    2) There will probably be three of these.  Open the largest one
    with ORCA and confirm that the "View"->"Summary Information
    ..." dialog shows a "title" or "IBM WebSphere MQ for
    Windows, Version 7.0"
    3) Select InstallExecuteSequence in the Tables section of
    ORCA.
    4) Select iwiUninstall32bitComponentsVista from Action column.
    5) The default value in Condition is :
    (REMOVE="ALL") and Installed and (VersionNT >= 600)
    6) Remove the above line and replace it with a zero - "0".
    7) Repeat steps 4, 5, and 6 but this time for the
    iwiUninstall64bitComponentsVista action, setting the
    condition on this to zero - "0" - also.
    8) Save the changes made to WebSphere MQ Client MSI database
    file.
    9) Attempt to uninstall MQ client again from the system.
    
    ---------------------------------------------------------------
    The fix is targeted for delivery in the following PTFs:
    
    Version    Maintenance Level
    v7.0       7.0.1.8
    
    The latest available maintenance can be obtained from
    'WebSphere MQ Recommended Fixes'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006037
    
    If the maintenance level is not yet available information on
    its planned availability can be found in 'WebSphere MQ
    Planned Maintenance Release Dates'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006309
    ---------------------------------------------------------------
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC78398

  • Reported component name

    WMQ WINDOWS V7

  • Reported component ID

    5724H7220

  • Reported release

    700

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-08-31

  • Closed date

    2011-12-19

  • Last modified date

    2015-08-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WMQ WINDOWS V7

  • Fixed component ID

    5724H7220

Applicable component levels

  • R700 PSY

       UP

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Document Information

Modified date:
19 September 2021