IC75615: RMAN BACKUP FAILS ON FILES WITH A SIZE OF 4GB X N WITH RC = 2107 = DSM_RC_SENDDATA_WITH_ZERO_SIZE

APAR status

• Closed as program error.

Error description

• Due to a 32-bit integer overflow in 32-bit versions of the
  product, objects with an RMAN file size estimate of an
  exact multiple of 4294967296 bytes (4 GB) fail backup in
  TSM API function dsmSendData()
  with RC = 2107 = DSM_RC_SENDDATA_WITH_ZERO_SIZE
  "Cannot Send data with a zero byte sizeEstimate"
  
  TSM Versions Affected
  ---------------------
  All 32-bit versions of Tivoli Data Protection for SAP Oracle
  
       Initial Impact: Medium
  Additional Keywords: 32 bit 32-bit 32bit integer overflow
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All users running a 32 bit version of IBM    *
  *                 Tivoli Storage Manager for Enterprise        *
  *                 Resource Planning v.5.5 and performing an    *
  *                 RMAN backup of files with a size of 4GB or   *
  *                 more.                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION: In 32-bit versions of Tivoli Storage    *
  *                      Manager for Enterprise Resource         *
  *                      Planning, the backup of objects with    *
  *                      an RMAN file size estimate of an        *
  *                      exact multiple of 4294967296 bytes (4   *
  *                      GB) fail with a return code of 2107     *
  *                      and a message similar to:               *
  *                      DSM_RC_SENDDATA_WITH_ZERO_SIZE          *
  *                      "Cannot Send data with a zero byte      *
  *                      sizeEstimate".                          *
  *                                                              *
  *                      If the size of the object is larger     *
  *                      than 4 GB, but not an exact multiple    *
  *                      of 4GB, the estimated size send sent    *
  *                      to the Tivoli Storage Manager (TSM)     *
  *                      Server is too small. This may cause     *
  *                      the TSM server to select a storage      *
  *                      pool that is too small to store the     *
  *                      whole object. In this case the          *
  *                      operation may fail with                 *
  *                                                              *
  *                      "ANS1329S Server out of data storage    *
  *                      space"                                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available or use     *
  *                 64 bit version of the product if it is       *
  *                 supported by your application environment.   *
  *                 This problem is currently projected to be    *
  *                 fixed in level 5.5.0.3. Note that this is    *
  *                 subject to change at the discretion of IBM.  *
  ****************************************************************
  32-bit versions of Tivoli Storage Manager for Enterprise
  Resource Planning do not properly handle file sizes greater
  than 4GB.
  

Problem conclusion

• Tivoli Storage Manager for Enterprise Resource Planning has
  been updated so that backup files of any size can be processed
  correctly.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TDP FOR R/3

• Fixed component ID

  5698DPRAP

Applicable component levels

• R550 PSY

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