IC73609: NDMP RESTORE FAIL 'UNABLE TO OBTAIN STATE OF NDMP DATA OR MOVER INTERFACE'

IBM Tivoli Storage Manager V5.5 Fix Pack 6 (5.5.6) Server Downloads

APAR status

• Closed as program error.

Error description

• NDMP restore can fail when the image contains a full and
  incremental image and the full is stored on a storagepool using
  NDMPDUMP data format and the incremental is stored on a
  storagepool using NATIVE data format.
  
  The full image will complete and dismount but the incremental
  volume will fail to mount and the operation will end.
  
  PVR MMS SPI SPID tracing shows the problem:
  
  12:15:17.311 [11422][ndmpspi.c][3442][spiTrace]: Close complete,
  rcNdmp
  0, handle: 161c43418.
  12:15:17.312 [11422][pvrremot.c][887][PvrRemoteCloseDrive]:CLOSE
  operation performed on drive <drivename> (rst3a). rc=0.
  
  12:15:17.512 [11421][ndmpspi.c][2526][spiTrace]: NDMP Server
  States at
  start of RtrvSeg : . Mover: 0, Data: 0.
  12:15:17.512 [11421][ndmpspi.c][5251][spiTrace]: Unknown error
  (-1)
  received from NDMP server..
  12:15:17.513
  [11421][output.c][6385][PutConsoleMsg]:ANR9999D_0423162688
  spiOutMsg(ndmpspi.c:2533) Thread<11421>: Error obtaining the
  state of
  NDMP data or mover interface. NDMP rc = -1.~
  
  12:15:17.515 [11421][ndmpspi.c][5047][spiTrace]: Aborting NDMP
  data
  interface.
  
  TSM server displays the following error in the actlog:
  
  ANR9999D_0423162688 spiOutMsg(ndmpspi.c:2533)
  Thread<value>: Error obtaining the state of NDMP data or
  mover interface. NDMP rc = -1. (SESSION: <value>, PROCESS:
  <value>
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Tivoli Storage Manager server users.     *
  ****************************************************************
  * PROBLEM DESCRIPTION: See error description.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in levels 5.5.6, 6.1.5 and 6.2.3. Note       *
  *                 that this is subject to change at the        *
  *                 discretion of IBM.                           *
  ****************************************************************
  *
  

Problem conclusion

• This problem was fixed.
  Affected platforms:  AIX, HP-UX, Sun Solaris, Linux and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R55A PSY

     UP

• R55H PSY

     UP

• R55L PSY

     UP

• R55S PSY

     UP

• R55W PSY

     UP

• R55Z PSY

     UP

• R61A PSY

     UP

• R61H PSY

     UP

• R61L PSY

     UP

• R61S PSY

     UP

• R61W PSY

     UP

• R61Z PSY

     UP

• R62A PSY

     UP

• R62H PSY

     UP

• R62L PSY

     UP

• R62S PSY

     UP

• R62W PSY

     UP

• R62Z PSY

     UP