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IC70120: WEBSPHERE MQ EXPLORER INSTALLED WITHOUT WMQ CLIENT/SERVER RETURNS AMQ4570 WHEN APPLICATIONS LAUNCHED FROM WELCOME PAGE

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APAR status

  • Closed as program error.

Error description

  • The SupportPac MS0T (The WebSphere MQ Explorer) is installed.
    
    Clicking on items in the Welcome pages of the WebSphere MQ
    (WMQ) Explorer, including:
    - Create the Default Configuration
    - Launch the Postcard Application
    - Launch the MQ API Exerciser
    
    results in an error dialog being shown that says "The requested
    application is either not installed or could not be launched.
    (AMQ4570)"
    
    Clicking the details button opens the WMQ Explorer help and the
    message "Check that the corresponding product feature has been
    installed successfully. If symptoms persist contact your System
    Administrator" is shown.
    
    It is not clear from the error message and information text that
    this is an expected error.
    

Local fix

  • The Enduser should click the 'Administer WebSphere MQ' button in
    the top right corner of the initial 'Welcome' screen, in order
    to proceed directly to administration tasks.  Another option
    would be to click the 'X' on the tab named 'Welcome' at the top
    of the screen.
    

Problem summary

  • ****************************************************************
    USERS AFFECTED:
    This issue affects users of the WMQ v7 Explorer who have
    installed the MS0T support pack, or who have selected only the
    WMQ Explorer feature of the standard WMQ install.
    
    Platforms affected:
    Linux (x86),Linux (x86-64),Windows
    
    ****************************************************************
    PROBLEM SUMMARY:
    The API Exerciser, Default Configuration Wizard and Postcard
    application are installed by the Server feature of WMQ, rather
    than the WMQ Explorer feature.
    
    When only the WMQ Explorer is installed, either by the MS0T
    SupportPac, or by selecting the WMQ Explorer feature but not the
    Server feature from the WMQ Installer, these applications are
    not available.
    
    The error message that is shown did not explain this clearly.
    

Problem conclusion

  • The error message has been updated to clarify that these
    applications also need the WMQ Server component available in
    order to run.
    
    ---------------------------------------------------------------
    The fix is targeted for delivery in the following PTFs:
    
                       v7.0
    Platform           Fix Pack 7.0.1.5
    --------           --------------------
    Windows            U200324
    Linux (x86)        U839623
    Linux (x86-64)     U839627
    
    The latest available maintenance can be obtained from
    'WebSphere MQ Recommended Fixes'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006037
    
    If the maintenance level is not yet available, information on
    its planned availability can be found in 'WebSphere MQ
    Planned Maintenance Release Dates'
    http://www-1.ibm.com/support/docview.wss?rs=171&uid=swg27006309
    ---------------------------------------------------------------
    

Temporary fix

Comments

APAR Information

  • APAR number

    IC70120

  • Reported component name

    WMQ WINDOWS V7

  • Reported component ID

    5724H7220

  • Reported release

    701

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-07-22

  • Closed date

    2010-10-15

  • Last modified date

    2010-10-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    WMQ WINDOWS V7

  • Fixed component ID

    5724H7220

Applicable component levels

  • R701 PSY

       UP

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Document Information

Modified date:
15 October 2010