IC69335: WHEN UPGRADING THE TPC INSTALLER WRONGLY LOADS LIBRARIES FROM THE ALREADY INSTALLED TPC.

4.2.1 Interim Fix 1 (November 2011) for Tivoli Storage Productivity Center

APAR status

• Closed as program error.

Error description

• TPC upgrade fail. Logs contain any of the following errors:
  
  TPC/log/dbSchema/install/dbSchemaInstall.log:
  Exception in thread "main" java.lang.UnsatisfiedLinkError:
  com/tivoli/itsrm/identity/HardwareID.IsWow64()Z
          at
  com.tivoli.itsrm.identity.HardwareID.getOSType(HardwareID.java:2
  90)
          at
  com.tivoli.itsrm.identity.HardwareID.getOSType(HardwareID.java:3
  21)
          at
  com.tivoli.itsrm.install.SilentDatabaseInstall$Install.someInit(
  SilentDatabaseInstall.java:217)
          at
  com.tivoli.itsrm.install.SilentDatabaseInstall$Install.init(Sile
  ntDatabaseInstall.java:209)
          at
  com.tivoli.itsrm.install.SilentDatabaseInstall.doSetup(SilentDat
  abaseInstall.java:3568)
          at
  com.tivoli.itsrm.install.SilentDatabaseInstall.main(SilentDataba
  seInstall.java:6854
  
  and
  
  TPC/log/data/install/dataServerInstall.log contains:
  INS1016E: Cannot create file C:\Program
  Files\IBM\TPC\data\server\bin\win32_i386\TSRMsrv.dll (The
  requested operation cannot be performed on a file with a
  user-mapped section open.).
  You must have administrative privileges to create a file.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED: TPC 3.3.2, 4.1.0 and 4.1.1 Windows users     *
  *                 who add <TPC>\data\server\bin\win32_i386     *
  *                 to the environment variable PATH and         *
  *                 run TPC upgrade.                             *
  ****************************************************************
  * PROBLEM DESCRIPTION: TPC database schema and servers         *
  *                      upgrade fails on Windows if PATH        *
  *                      environment variable contains           *
  *                      <TPC>\data\server\bin\win32_i386.       *
  *                      Logs contain any of the following       *
  *                      errors:                                 *
  *                                                              *
  *                      TPC/log/dbSchema/install/               *
  *                      dbSchemaInstall.log:                    *
  *                      ( if upgrading from 3.3.2 to 4.1.1 )    *
  *                                                              *
  *                      Exception in thread "main" java.lang.   *
  *                      UnsatisfiedLinkError:                   *
  *                      com/tivoli/itsrm/identity/HardwareID.   *
  *                      IsWow64()Z                              *
  *                      at com.tivoli.itsrm.identity.           *
  *                      HardwareID.                             *
  *                      getOSType(HardwareID.java:290)          *
  *                      at com.tivoli.itsrm.identity.           *
  *                      HardwareID.getOSType                    *
  *                      (HardwareID.java:321)                   *
  *                      at com.tivoli.itsrm.install.            *
  *                      SilentDatabaseInstall$Install.          *
  *                      someInit                                *
  *                      (SilentDatabaseInstall.java:217) at     *
  *                      com.tivoli.itsrm.install.               *
  *                      SilentDatabaseInstall$Install.          *
  *                      init(SilentDatabaseInstall.java:209)    *
  *                      at com.tivoli.itsrm.install.            *
  *                      SilentDatabaseInstall.                  *
  *                      doSetup                                 *
  *                      (SilentDatabaseInstall.java:3568)       *
  *                      at com.tivoli.itsrm.install.            *
  *                      SilentDatabaseInstall.                  *
  *                      main(SilentDatabaseInstall.java:6854    *
  *                                                              *
  *                      or TPC/log/data/install/                *
  *                      dataServerInstall.log ( for any         *
  *                      upgrade ):                              *
  *                                                              *
  *                      INS1016E: Cannot create file            *
  *                      C:\Program                              *
  *                      Files\IBM\TPC\data\server\bin           *
  *                      \win32_i386\TSRMsrv.dll                 *
  *                      (The requested operation cannot be      *
  *                      performed on a file with a              *
  *                      user-mapped section open.).  You must   *
  *                      have administrative privileges to       *
  *                      create a file.                          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  -
  

Problem conclusion

• The installer has been corrected to add the directories from
  the installation image at the front of the PATH.
  
  The fix for this APAR is targeted for the following maintenance
  packages:
  
  | fix pack | 4.1.1-TIV-TPC-FP0005 - target October 2010
  | fix pack | 3.3.2-TIV-TPC-FP0010 - target to be determined
  
  http://www-01.ibm.com/support/docview.wss?&uid=swg21320822
  
  The target dates for future fix packs do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TPC FOR DATA

• Fixed component ID

  5608TC300

Applicable component levels

• R33W PSY

     UP

• R41W PSY

     UP