IBM Support

IC55394: FULL STEPS FOR CHANGING THE ISC INSTALLATION ID PASSWORD ARE NOT CLEAR AND CAN CAUSE ISC/ADMIN CENTER UPGRADE FAILURES

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APAR status

  • Closed as fixed if next.

Error description

  • It is possible to change the password for the main ISC
    installation ID (default is iscadmin), but the full steps to do
    this are not clear. If the iscadmin password has been changed,
    only using the ISC (Users and Groups, All Portal User Groups,
    iscadmins or via the 'Edit my profile' button), then an ISC
    and/or Admin Center upgrade can fail with errors similar to the
    following:
    .
    ISC upgrade failure (errors seen in the <isc_home>/updates/):
    .
    &#65517;exec&#65529; &#65517;xmlaccess&#65529; <message id="EJPPH0004E">
       com.ibm.wps.pe.mgr.exceptions.AppServerAdminRightsException:
       EJPPH0004E: Administration rights for Application Server are
       missing.</message>
     exec   xmlaccess  <message id="EJPSD0001E">
       com.ibm.wps.services.authentication.exceptions.WASAuthenticat
       ionFailedException:
       EJPSD0001E: Authentication against WebSphere Application
       Server failed for user null.</message>
    .
    Admin Center upgrade failure (errors seen in the
    <isc_home>/Tivoli/dsm/logs/ac_install.log:
    .
    Redeploying WAR bundle....
    may take a few minutes.
    Command Exit value is 71
    System RC = 71
    ERROR: Deploying WAR bundle failed.
    Completed step number: 9
    RC = 10
    ERROR: Failed to (re)deploy our component.
    **** Installation failed ****
    .
    More errors are seen in the <isc_home>/PortalServer/log/:
    .
    00000039 LTPAServerObj E   SECJ0369E: Authentication failed when
       using LTPA. The exception is WMM-UR: The password check for
       user security name "iscadmin" failed. Root cause is: "Invalid
       password."..
    .
    Initial Impact: Medium
    TSM Versions Affected: All ISC/Admin Center users
    Additional Keywords: upgrade passwd PTF install installation ISC
                         ISC601 ISC6011 AC AC54 AC55 wps
    

Local fix

  • To properly change the ISC installation ID's password, follow
    the 10 steps below:
    .
    1. Log in to the ISC as an ISC Administrator, or as the iscadmin
       ID (if the default was taken). Change the password in one of
       the two ways:
    a. If you are logged in as the ISC installation ID, you can use
       the 'Edit my profile' link located in the upper right corner
       of the ISC (near the logout) and fill out the required
       fields. Please note the 'First Name' and 'Last Name' fields
       are required.
    b. If you are logged in as an ISC Administrator other than the
       main ISC installation ID, use the following navigation:
    .
    Console Settings
      --> User and Group Management
        --> All Portal User Groups
          --> iscadmins
    .
       On the right side for the ID used during ISC installation,
       select the 'Edit' button (looks like a pencil) and fill out
       the required fields. Please note the 'First Name' and
       'Last Name' fields are required.
    2. Log out of the console.
    3. Edit <isc_home>/PortalServer/config/wpconfig.properties and
       set the following parameters to the new password:
    .
    WasPassword=new_password
    PortalAdminPwd=new_password
    WmmSystemIdPassword=new_password
    LTPAPassword=new_password
    .
    4. Verify that the PortalAdminIdShort parameter value in
       <isc_home>/PortalServer/config/wpconfig.properties uses the
       ID used during the ISC installation (default ID is
       iscadmin):
    .
    PortalAdminIdShort=iscadmin
    .
    5. Save and close wpconfig.properties
    6. Stop the ISC processes:
    a. For Windows, please use the Windows Services menu and stop
       the following two services:
    .
    IBM WebSphere Application Server V6 - ISC 6.0.1 Runtime Service
    ISC 6.0.1 Help Service
    .
    b. For Unix/Linux, use the following commands:
    .
    <isc_home>/PortalServer/bin/stopISC.sh ISC_Portal <iscadmin_ID>
       <new_iscadmin_password>
    <isc_home>/PortalServer/bin/stopISC.sh server1 <iscadmin_ID>
       <OLD_ISCADMIN_PASSWORD>
    NOTE: If you do not know the old iscadmin password, then you can
    just issue a 'kill' on the remaining ISC processes. You can use
    the command 'ps -ef | grep -i isc' to get the process ID.
    .
    7. Start the ISC processes:
    a. For Windows, please use the Windows Services menu and start
       the following two services:
    .
    IBM WebSphere Application Server V6 - ISC 6.0.1 Runtime Service
    ISC 6.0.1 Help Service
    .
    b. For Unix/Linux, use the following commands:
    .
    <isc_home>/PortalServer/bin/startISC.sh ISC_Portal
    <isc_home>/PortalServer/bin/startISC.sh server1
    .
    8. From a command line, change to the
       <isc_home>/PortalServer/config directory.
    9. Run the following command:
    .
    a. For Windows:
    .
    WPSconfig.bat action-update-isc-admin-password
    .
    b. For Unix/Linux:
    .
    ./WPSconfig.sh action-update-isc-admin-password
    .
    10. (OPTIONAL STEP): The password entries can be removed from
       the wpconfig.properties file, that were set in step 3, so
       the fields look like the following again:
    .
    WasPassword=
    PortalAdminPwd=
    WmmSystemIdPassword=
    LTPAPassword=
    .
    NOTES:
    <isc_home> default is:
    \Program Files\IBM\ISC601 for Windows
    /opt/IBM/ISC601 for Unix/Linux
    .
    Default ISC installation ID is: iscadmin
    .
    The ISC Administrator ID's password has now been completely
    changed. Any upgrades can now be re-tried using the new
    password.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED: All users of IBM Tivoli Storage Manager      *
    *                 Administration Center versions 5.4, 5.5.     *
    ****************************************************************
    * PROBLEM DESCRIPTION: See ERROR DESCRIPTION                   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    This problem will be fixed in a future release.
    

Problem conclusion

Temporary fix

Comments

APAR Information

  • APAR number

    IC55394

  • Reported component name

    TSM SERVER

  • Reported component ID

    5698ISMSV

  • Reported release

    54W

  • Status

    CLOSED FIN

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2008-02-22

  • Closed date

    2008-03-17

  • Last modified date

    2008-03-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R51A PSN

       UP

  • R51H PSN

       UP

  • R51L PSN

       UP

  • R51P PSN

       UP

  • R51S PSN

       UP

  • R51W PSN

       UP

  • R51Z PSN

       UP

  • R52A PSN

       UP

  • R52H PSN

       UP

  • R52L PSN

       UP

  • R52P PSN

       UP

  • R52S PSN

       UP

  • R52W PSN

       UP

  • R52Z PSN

       UP

  • R53A PSN

       UP

  • R53H PSN

       UP

  • R53L PSN

       UP

  • R53S PSN

       UP

  • R53W PSN

       UP

  • R53Z PSN

       UP

  • R54A PSY

       UP

  • R54H PSY

       UP

  • R54L PSY

       UP

  • R54S PSY

       UP

  • R54W PSY

       UP

  • R54Z PSY

       UP

  • R55A PSY

       UP

  • R55H PSY

       UP

  • R55L PSY

       UP

  • R55S PSY

       UP

  • R55W PSY

       UP

  • R55Z PSY

       UP

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Document Information

Modified date:
17 March 2008