APAR status
Closed as fixed if next.
Error description
It is possible to change the password for the main ISC installation ID (default is iscadmin), but the full steps to do this are not clear. If the iscadmin password has been changed, only using the ISC (Users and Groups, All Portal User Groups, iscadmins or via the 'Edit my profile' button), then an ISC and/or Admin Center upgrade can fail with errors similar to the following: . ISC upgrade failure (errors seen in the <isc_home>/updates/): . ￭exec ￭xmlaccess <message id="EJPPH0004E"> com.ibm.wps.pe.mgr.exceptions.AppServerAdminRightsException: EJPPH0004E: Administration rights for Application Server are missing.</message> exec xmlaccess <message id="EJPSD0001E"> com.ibm.wps.services.authentication.exceptions.WASAuthenticat ionFailedException: EJPSD0001E: Authentication against WebSphere Application Server failed for user null.</message> . Admin Center upgrade failure (errors seen in the <isc_home>/Tivoli/dsm/logs/ac_install.log: . Redeploying WAR bundle.... may take a few minutes. Command Exit value is 71 System RC = 71 ERROR: Deploying WAR bundle failed. Completed step number: 9 RC = 10 ERROR: Failed to (re)deploy our component. **** Installation failed **** . More errors are seen in the <isc_home>/PortalServer/log/: . 00000039 LTPAServerObj E SECJ0369E: Authentication failed when using LTPA. The exception is WMM-UR: The password check for user security name "iscadmin" failed. Root cause is: "Invalid password.".. . Initial Impact: Medium TSM Versions Affected: All ISC/Admin Center users Additional Keywords: upgrade passwd PTF install installation ISC ISC601 ISC6011 AC AC54 AC55 wps
Local fix
To properly change the ISC installation ID's password, follow the 10 steps below: . 1. Log in to the ISC as an ISC Administrator, or as the iscadmin ID (if the default was taken). Change the password in one of the two ways: a. If you are logged in as the ISC installation ID, you can use the 'Edit my profile' link located in the upper right corner of the ISC (near the logout) and fill out the required fields. Please note the 'First Name' and 'Last Name' fields are required. b. If you are logged in as an ISC Administrator other than the main ISC installation ID, use the following navigation: . Console Settings --> User and Group Management --> All Portal User Groups --> iscadmins . On the right side for the ID used during ISC installation, select the 'Edit' button (looks like a pencil) and fill out the required fields. Please note the 'First Name' and 'Last Name' fields are required. 2. Log out of the console. 3. Edit <isc_home>/PortalServer/config/wpconfig.properties and set the following parameters to the new password: . WasPassword=new_password PortalAdminPwd=new_password WmmSystemIdPassword=new_password LTPAPassword=new_password . 4. Verify that the PortalAdminIdShort parameter value in <isc_home>/PortalServer/config/wpconfig.properties uses the ID used during the ISC installation (default ID is iscadmin): . PortalAdminIdShort=iscadmin . 5. Save and close wpconfig.properties 6. Stop the ISC processes: a. For Windows, please use the Windows Services menu and stop the following two services: . IBM WebSphere Application Server V6 - ISC 6.0.1 Runtime Service ISC 6.0.1 Help Service . b. For Unix/Linux, use the following commands: . <isc_home>/PortalServer/bin/stopISC.sh ISC_Portal <iscadmin_ID> <new_iscadmin_password> <isc_home>/PortalServer/bin/stopISC.sh server1 <iscadmin_ID> <OLD_ISCADMIN_PASSWORD> NOTE: If you do not know the old iscadmin password, then you can just issue a 'kill' on the remaining ISC processes. You can use the command 'ps -ef | grep -i isc' to get the process ID. . 7. Start the ISC processes: a. For Windows, please use the Windows Services menu and start the following two services: . IBM WebSphere Application Server V6 - ISC 6.0.1 Runtime Service ISC 6.0.1 Help Service . b. For Unix/Linux, use the following commands: . <isc_home>/PortalServer/bin/startISC.sh ISC_Portal <isc_home>/PortalServer/bin/startISC.sh server1 . 8. From a command line, change to the <isc_home>/PortalServer/config directory. 9. Run the following command: . a. For Windows: . WPSconfig.bat action-update-isc-admin-password . b. For Unix/Linux: . ./WPSconfig.sh action-update-isc-admin-password . 10. (OPTIONAL STEP): The password entries can be removed from the wpconfig.properties file, that were set in step 3, so the fields look like the following again: . WasPassword= PortalAdminPwd= WmmSystemIdPassword= LTPAPassword= . NOTES: <isc_home> default is: \Program Files\IBM\ISC601 for Windows /opt/IBM/ISC601 for Unix/Linux . Default ISC installation ID is: iscadmin . The ISC Administrator ID's password has now been completely changed. Any upgrades can now be re-tried using the new password.
Problem summary
**************************************************************** * USERS AFFECTED: All users of IBM Tivoli Storage Manager * * Administration Center versions 5.4, 5.5. * **************************************************************** * PROBLEM DESCRIPTION: See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * **************************************************************** This problem will be fixed in a future release.
Problem conclusion
Temporary fix
Comments
APAR Information
APAR number
IC55394
Reported component name
TSM SERVER
Reported component ID
5698ISMSV
Reported release
54W
Status
CLOSED FIN
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2008-02-22
Closed date
2008-03-17
Last modified date
2008-03-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Applicable component levels
R51A PSN
UP
R51H PSN
UP
R51L PSN
UP
R51P PSN
UP
R51S PSN
UP
R51W PSN
UP
R51Z PSN
UP
R52A PSN
UP
R52H PSN
UP
R52L PSN
UP
R52P PSN
UP
R52S PSN
UP
R52W PSN
UP
R52Z PSN
UP
R53A PSN
UP
R53H PSN
UP
R53L PSN
UP
R53S PSN
UP
R53W PSN
UP
R53Z PSN
UP
R54A PSY
UP
R54H PSY
UP
R54L PSY
UP
R54S PSY
UP
R54W PSY
UP
R54Z PSY
UP
R55A PSY
UP
R55H PSY
UP
R55L PSY
UP
R55S PSY
UP
R55W PSY
UP
R55Z PSY
UP
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSGSG7","label":"Tivoli Storage Manager"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"54W","Edition":"","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
17 March 2008