IC51295: TSM UNABLE TO DETERMINE SERIAL NUMBER OF 3592 TAPE DRIVES WITH EMULEX HBA

APAR status

• Closed as program error.

Error description

• When using TSM Server or StorageAgent 5.2.x and an Emulex HBA,
  TSM may not be able to detect the WWN/serial number of a 3592
  tape drives.  When TSM tries to utilize the path to the drive,
  it will fail and vary the path offline with the following
  errors:
  .
  ANR8873E (Session: 9999, Origin: TSM_STA)  The path from source
            TSM_STA to destination TAPEX
            mt1.0.0.7)is taken offline. (SESSION: 9999)
  ANR8779E (Session: 9999, Origin: TSM_STA)  Unable to open drive
            mt1.0.0.7, error number=66156.
           (SESSION: 9999)
  ANR8963E (Session: 9999, Origin: TSM_STA)  Unable to find path
           to match the serial number defined for
           drive TAPEX in library LIBRARYZ . (SESSION: 9999)
  .
  A Server/StorageAgent trace with trace classes: ADDMSG PVR MMS
  NA shows the following:
  
  [psntpop.c][2705]: (IBMTapeXinquiry) Issuing
  IOCTL_SCSI_PASS_THROUGH to get tape drive's vendor id with
  handle 66156 in Windows.
  [psntpop.c][2803]: (IBMTapeXinquiry) Issuing
  IOCTL_SCSI_PASS_THROUGH to get tape drive's serial with handle
  66156 in Windows.
  [psntpop.c][2902]: (IBMTapeXinquiry) Issuing
  IOCTL_SCSI_PASS_THROUGH to get  drive's WWN with handle 66156 in
  Windows.
  [psntpop.c][2293]: DecodeReturnCode NT rc = 234, server rc = 1
  [psntpop.c][2934]: (IBMTapeXinquiry) RC for the
  IOCTL_SCSI_PASS_THROUGH to get drive's WWN is 1
  [psntpop.c][2968]: (IBMTapeXinquiry) Window's
  IOCTL_SCSI_PASS_THROUGH to get drive's WWN failed with handle
  66156 and rc 1.
  [mmsdrive.c][7914]: (MmsCheckTapeId) Xinquiry success for drive
  TAPE5 opened with path mt4.0.0.7 dd_serial []
  vendor [] wwn []
  [pspvr.c][2330]: device with handle 66156 is closed
  .
  Due to changes in the Inquiry page 0x83 on the 3592 tape drives,
  the World Wide Name (WWN) bytes in Inquiry page are shifted.
  Due this shifted bytes, TSM
  compares the drive serial/wwn received from the HBA to what is
  coded in the TSM Database, there is no match found and the drive
  path is taken offline and no longer available for use.
  .
  This condition only exists for TSM Server/StorageAgents running
  at 5.2.x connecting via Emulex HBAs.  The issue has been fixed
  at version 5.3.4 and higher.
  .
  TSM Versions Affected:  5.2.x Server and StorageAgents
  Initial Impact: MEDIUM
  Additional Keywords: LightPulse LP10000 29497
  Jaguar Magstar
  

Local fix

• Apply fixing release when available
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: All Windows TSM servers                      *
  ****************************************************************
  * PROBLEM DESCRIPTION: See ERROR DESCRIPTION.                  *
  ****************************************************************
  * RECOMMENDATION: Apply fixing level when available. This      *
  *                 problem is currently projected to be fixed   *
  *                 in level 5.2.10 and 5.3.4.                   *
  *                 Note that this is subject to change at the   *
  *                 discretion of IBM.                           *
  ****************************************************************
  See PROBLEM DESCRIPTION.
  

Problem conclusion

• This problem has been fixed.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R52W PSY

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