IC36105: PCOM: UNINSTALL OF PCOMM 5.5 WILL SOMETIMES FAIL WITH ERROR CAUSED BY LOCKED FILES IN TEMP FOLDER.

Personal Communications Fix for IC36105

APAR status

• Closed as program error.

Error description

• Personal Communications 5.5 will either fail to uninstall or
  migrate to version 5.6 if there are files that are locked by
   other applications in the users temp folder.
  An example of the error is:
  Error 1306.Another application has exclusive access to the file
  C:\DOCUME~1\u38t25\LOCALS~1\Temp\JET2.tmp.
  The migration failure is essentially the same as uninstall,
  since it is during the uninstall portion of the migration
  process.
  

Local fix

• A patch file must first be executed on the machine in question,
  prior to retry of 5.5.x uninstall OR migration.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED: Users that already have 5.5.X installed      *
  *                 and are either trying to remove 5.5.x,       *
  *                 upgrading to a higher CSD, or migrating to   *
  *                 a newer version.                             *
  ****************************************************************
  * PROBLEM DESCRIPTION: Rollback occurs during 5.5.x removal    *
  *                      if the user has locked files in the     *
  *                      temp folder.  The uninstall by design   *
  *                      will attempt to remove all files from   *
  *                      temp folder. When locked files are      *
  *                      encountered, the uninstall fails.       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  5.5.x unistall rollback occurs only on machines that have
  locked files in temp folder.
  PCOMM was automatically trying to remove files matching the
  pattern %temp%\.tmp on uninstall.  If a file matching that
  pattern is locked, the uninstall fails.
  

Problem conclusion

• IBM Personal Communications.msi was modified to stop trying to
  remove those files.
  

Temporary fix

• See the following Download document
  http://www.ibm.com/support/docview.wss?uid=swg24032180
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• pcomm
  

Fix information

Applicable component levels

• R550 PSY IP22678

     UP03/08/22 I 1000