HE10869: "Error No: 32766 Catastrophic failure" when closing SMARTEAM

APAR status

• Closed as program error.

Error description

• Reproduced on V5R20 SP6 with customer DB
  Scenario:
  1.Start smarteam editor.
  2.Login to editor.
  3.Close smarteam editor.
  KO== > Error No: 32766
              Catastrophic failure
  4.After closing editor,license seems to be not released.
  Current Result== > After closing smarteam editor "error 32766: C
  atastrophic failure" is given.
                               License doesn???t get released.
  Expected result== > Smarteam editor should get closed successful
  ly without giving any error.
                                After closing smarteam editor, lic
  ense should get released.
  

Local fix

• empty
  

Problem summary

• Reproduced on V5R20 SP6 with customer DB
  Scenario:
  1.Start smarteam editor.
  2.Login to editor.
  3.Close smarteam editor.
  KO== > Error No: 32766
              Catastrophic failure
  4.After closing editor,license seems to be not released.
  Current Result== > After closing smarteam editor "error
  32766: Catastrophic failure" is given.
                               License doesn???t get released.
  Expected result== > Smarteam editor should get closed
  successfully without giving any error.
                                After closing smarteam editor,
  license should get released.
  

Problem conclusion

• NOTE THAT THIS PROBLEM WILL ALSO BE FIXED ON V5R21 SP3.
  Additional Closure Information:
  This issue is fixed on SmarTeam V5R21 SP3.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMARTEAM NT>XP

• Fixed component ID

  569199970

Applicable component levels

• R521 PSN

     UP