HE03100: CANNOT LAUNCH THE JVUE VIEWER.

APAR status

• Closed as unreproducible in next release.

Error description

• Customer is installing 2 servers. One is SMT Web Server. One
  is SMT Web Viewer (jVue).
  jVue server is installed by SMARTEAM_Web_Viewer_20.exe from
  R20 SP4 CD.
  It is install with no errors.
  After installation, the jVue is not working. Cannot connect
  to this jVue as Client.
  On the SMT Web Viewer server machine user opens IE and run
  URL:
  http://localhost/jVue/jVue.html.
  Then you get in the Java log the following:
  Caused by: java.io.IOException: open HTTP connection
  failed:http://192.168.0.83/jVue/com/cimmetry/jvue/JVue/class.cla
  ss
  at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown
  Source)
  
  However the ip 192.168.0.83 is NOT the IP of this Server but
  an IP of another Server (for the Web Server).
  Please advice how come this jVuew server is looking for the
  IP of an other Server machine?
  Where can be a wrong setting that might cause this phenomenon.
  

Local fix

• empty
  

Problem summary

• Customer is installing 2 servers. One is SMT Web Server. One
  is SMT Web Viewer (jVue).
  jVue server is installed by SMARTEAM_Web_Viewer_20.exe from
  R20 SP4 CD.
  It is install with no errors.
  After installation, the jVue is not working. Cannot connect
  to this jVue as Client.
  On the SMT Web Viewer server machine user opens IE and run
  URL:
  http://localhost/jVue/jVue.html.
  Then you get in the Java log the following:
  Caused by: java.io.IOException: open HTTP connection
  failed:http://192.168.0.83/jVue/com/cimmetry/jvue/JVue/class.cla
  ss
  at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown
  Source)
  
  However the ip 192.168.0.83 is NOT the IP of this Server but
  an IP of another Server (for the Web Server).
  Please advice how come this jVuew server is looking for the
  IP of an other Server machine?
  Where can be a wrong setting that might cause this phenomenon.
  

Problem conclusion

• THE PROBLEM WAS SUBMITTED ON :
      I-PLM Collaborative Innovation VERSION V5R20.
  THIS PROBLEM IS NOT REPRODUCIBLE ON :
  I-PLM Collaborative Innovation VERSION V5R21 GA level
  Additional Closure Information:
  Issue is Unreproducible on ENOVIA SmarTeam V5R21.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMARTEAM NT>XP

• Fixed component ID

  569199970

Applicable component levels

• R521 PSN

     UP