HD99160: ADMIN: UNABLE TO UNLOCK A LICENSE WHEN IT IS GRANTED TO ANOTHER MACHINE.

APAR status

• Closed as Permanent restriction.

Error description

• SCENARIO:
  Preparation:
  Delete existing Licensing.CATSettings file on each machine.
  Use concurrent license and Machine A and B are pointing to
  same license server.
  .
  On machine A
  1. Launch CATIA in admin mode
  License Manager Window will open
  2. Select and Lock any one available license (a license which
  has serial number) and click OK
  3. Close CATIA
  .
  On machine B
  5.  Launch CATIA in admin mode
  License Manager Window will open
  6.  Select and lock license (same license which is locked at
  step 2 on machine A) and click OK
  7. Close CATIA
  .
  On machine A
  8. Launch CATIA in User mode
  CATIA V5 is started with granted license (license selected at
  step 2)
  9. Keep the CATIA V5 session active-This is key point
  .
  On machine B
  10. Launch CATIA in admin mode
  License Manger window is opened because the license is
  granted to machine A.
  11. Unlock the locked license and click OK
  12. Close CATIA
  .
  13. Launch CATIA in admin mode
  Observation:
  License Manger window is opened however the license is not
  unlocked.
  .
  PROBLEM:
  Administrator settings are not taken into account and it is
  not possible for administrator to unlock a license if license
  is granted to another machine.
  .
  EXPECTED RESULT:
  Administrator settings should be taken into account. i.e.
  License should be unlocked after step 13
  

Local fix

• empty
  

Problem summary

• SCENARIO:
  Preparation:
  Delete existing Licensing.CATSettings file on each machine.
  Use concurrent license and Machine A and B are pointing to
  same license server.
  .
  On machine A
  1. Launch CATIA in admin mode
  License Manager Window will open
  2. Select and Lock any one available license (a license which
  has serial number) and click OK
  3. Close CATIA
  .
  On machine B
  5.  Launch CATIA in admin mode
  License Manager Window will open
  6.  Select and lock license (same license which is locked at
  step 2 on machine A) and click OK
  7. Close CATIA
  .
  On machine A
  8. Launch CATIA in User mode
  CATIA V5 is started with granted license (license selected at
  step 2)
  9. Keep the CATIA V5 session active-This is key point
  .
  On machine B
  10. Launch CATIA in admin mode
  License Manger window is opened because the license is
  granted to machine A.
  11. Unlock the locked license and click OK
  12. Close CATIA
  .
  13. Launch CATIA in admin mode
  Observation:
  License Manger window is opened however the license is not
  unlocked.
  .
  PROBLEM:
  Administrator settings are not taken into account and it is
  not possible for administrator to unlock a license if license
  is granted to another machine.
  .
  EXPECTED RESULT:
  Administrator settings should be taken into account. i.e.
  License should be unlocked after step 13
  

Problem conclusion

• THIS PROBLEM IS PERMANENT RESTRICTION IN CATIA
  Additional Closure Information:
  .
  INCIDENT DIAGNOSIS:
  Unable to unlock a license when it is granted to another
  machine/user.
  .
  RESTRICTION EXPLANATION:
  In the scenario, Administrator tries to unlock the license
  though license is not granted to him as it is consumed by
  other user.
  However Administrator/ User could not able to do any task
  without a license. Similarly Locking or unlocking the setting
  only works when a license is granted.
  User/administrator should first ensure that he has a valid
  license grated to him before applying the settings.
  .
  By-pass:
  None.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels