HD93934: STCAI: ERROR MESSAGE IS HIDDEN BEHIND THE CATIA WINDOW IN CASE O F NETWORK OUTAGE

APAR status

• Closed as Permanent restriction.

Error description

• CATIA SmarTeam integration problem reproducible on standard
  environment (SmDemo or PLMDB)
  .
  Summary of the issue:
  After a network outage, if a user performs a SmarTeam save,
  it will throw an error message (error 5: general database
  error...).
  If the user activates another window (like windows explorer)
  using the task bar and then comes back to the CATIA window
  (still using the task bar), CATIA will seem to be frozen.
  This is because the error message is still here but it is
  hidden between the CATIA window. So it gives the impression
  that CATIA is frozen (alt + tab is the bypass)
  .
  Expected result: This error message should always stay on top
  of the CATIA window
  

Local fix

• empty
  

Problem summary

• CATIA SmarTeam integration problem reproducible on standard
  environment (SmDemo or PLMDB)
  .
  Summary of the issue:
  After a network outage, if a user performs a SmarTeam save,
  it will throw an error message (error 5: general database
  error...).
  If the user activates another window (like windows explorer)
  using the task bar and then comes back to the CATIA window
  (still using the task bar), CATIA will seem to be frozen.
  This is because the error message is still here but it is
  hidden between the CATIA window. So it gives the impression
  that CATIA is frozen (alt + tab is the bypass)
  .
  Expected result: This error message should always stay on top
  of the CATIA window
  

Problem conclusion

• THIS PROBLEM IS PERMANENT RESTRICTION IN I-PLM Collaborative
  Innovation
  Additional Closure Information:
  Incident Diagnosis:
  the dialog needs to have CATIA window as its
  parent to remain on top if the user switches
  between applications.
  Reason:
  CATIA and smarteam are two different processes.
  Error dialog shown by smarteam cannot be
  associated to CATIA so that it remain son top even
  though the user switches between CATIA and other
  applications. User has to press Alt + Tab to bring
  the error dialog to the forward.
  By-Pass:
  User has to press Alt + Tab to bring the error
  dialog to the forward.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels