HD74205: VISTA SECURITY FEATURE "UAC" ON- HELP AND COMPANION ARE NOT WO RKING AS EXPECTED

APAR status

• Closed as fixed if next.

Error description

• Vista security feature "UAC" ON-  help and
  companion are not working as expected
  .
  Scenario
  1) Set the UAC (User Account Control) to enable on
  windows Vista OS.
  2) Launch CATIA
  3) Click on Help / CATIA User Companion
  => Companion doesn't load toolbar, so no course
  can be selected /loaded => This is the Problem
  4) Click on Help / CATIA V5 Help
  =>Two internal explorer opened, one with dummy
  top toolbar alone, otherone shows the real content
  => This is the problem
  Expected result
  Companion and Documentation should open
  correctly with UAC=enabled
  .
  

Local fix

Problem summary

• Vista security feature "UAC" ON-  help and companion are not wo
  rking as expected
  Vista security feature "UAC" ON-  help and
  companion are not working as expected
  .
  Scenario
  1) Set the UAC (User Account Control) to enable on
  windows Vista OS.
  2) Launch CATIA
  3) Click on Help / CATIA User Companion
  => Companion doesn't load toolbar, so no course
  can be selected /loaded => This is the Problem
  4) Click on Help / CATIA V5 Help
  =>Two internal explorer opened, one with dummy
  top toolbar alone, otherone shows the real content
  => This is the problem
  Expected result
  Companion and Documentation should open
  correctly with UAC=enabled
  .
  

Problem conclusion

Temporary fix

Comments

• Incident Diagnosis
  R18 Companion is not yet supported in Windows
  Vista.
  Answer and By-Pass
  User can use the companion on Vista with UAC
  switched off.
  .
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

• R518 PSN

     UP