HD70821: WHEN START EXCEL AND WORD, ERROR OCCURRED

APAR status

• Closed as program error.

Error description

• When start Excel and Word, error occurred
  Env: SMARTEAM V5R17SP7
  Windows2003 Sever
  Microsoft Office2003
  Prob: When start Excel and Word, error occurred.
  .
  1. Start Excel or Word
  =====> The following error occurred.
  Error1:
  Error!
  An error occurred in the COM add-in
  named 'STWord'.
  Error #:-2147467259
  Error HRESULT E_FAIL has been returned from a
  call to a COM
  component.
  .
  Sometimes, the following error also occurred.
  Error3:
  ////////////////////////////////////////////////////
  Error!
  An error occurred in the COM add-in
  named 'STWord'.
  Error #:5
  Requested Clipboard operation did not
  succeed.
  .
  

Local fix

Problem summary

• When start Excel and Word, error occurred
  When start Excel and Word, error occurred
  Env: SMARTEAM V5R17SP7
  Windows2003 Sever
  Microsoft Office2003
  Prob: When start Excel and Word, error occurred.
  .
  1. Start Excel or Word
  =====> The following error occurred.
  Error1:
  Error!
  An error occurred in the COM add-in
  named 'STWord'.
  Error #:-2147467259
  Error HRESULT E_FAIL has been returned from a
  call to a COM
  component.
  .
  Sometimes, the following error also occurred.
  Error3:
  ////////////////////////////////////////////////////
  Error!
  An error occurred in the COM add-in
  named 'STWord'.
  Error #:5
  Requested Clipboard operation did not
  succeed.
  .
  

Problem conclusion

• THIS PROBLEM WILL BE FIXED ON SMARTEAM
  VERSION 5 RELEASE 19 GA level.
  NOTE THAT THIS PROBLEM WILL ALSO BE FIXED
  ON V5R18SP04.
  .
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMARTEAM NT>XP

• Fixed component ID

  569199970

Applicable component levels

• R518 PSN SP51804

     UP08/03/26 I 1000