HD70370: AFTER APPLIED A NEW SERVICE PACK TO SMARTEAM, ST VIEWER D OESN'T WORK CORRECTLY RE-INSTALLATION OF ST VIEWER IS NEEDED

APAR status

• Closed as unreproducible in next release.

Error description

• After applied a new Service Pack to SmarTeam, ST
  Viewer       doesn't work correctly  Re-installation
  of ST Viewer is needed
  < Scenario >
  1. Install SMARTEAM Editor V5R17
  2. Apply Service Pack R17SP6
  3. Install SMARTEAM Viewer(19.1SP2)
  4. Launch Editor
  ... In some Document tree, Add "Document" of a
  sample PDF.
  The File type
  is set as PDF. Then Check-In and Release it.
  5. Show a PDF file with SMARTEAM Viewer.
  OK: there is no problem.
  6. Exit Editor normally.
  7. Apply Service Pack R17SP7
  8. Launch Editor
  9. Show a PDF file with SMARTEAM Viewer.
  KO: a following error appears.
  -----------------------------
  Error
  -----------------------------
  Setup has detected that one or more of the
  SMARTEAM core modules
  is
  being held by an external application. Please close
  any
  application
  that might be using the SMARTEAM core modules
  and click Retry to
  continue the installation.
  Click Cancel to abort.
  -----------------------------
  Then click Cancel.
  10. Install SMARTEAM Viewer(19.1SP2) as fix
  11. Launch Editor
  12. Show a PDS file with SMARTEAM Viewer.
  OK: there is no problem.
  .
  < Expected Result >
  Applying SMARTEAM service packs should not
  break an environment of
  SMARTEAM Viewer.
  .
  < Reason why a correction is needed >
  The customers have so many clients. For now,
  applying service packs
  of
  SMARTEAM causes broken environments of
  SMARTEAM Viewer 19.1 SP2.
  Therefore they should re-install SMARTEAM Viewer
  19.1 SP2 and it
  costs
  many workloads.
  .
  

Local fix

Problem summary

• After applied a new Service Pack to SmarTeam, ST Viewer       d
  oesn`t work correctly  Re-installation of ST Viewer is needed
  After applied a new Service Pack to SmarTeam, ST
  Viewer       doesn't work correctly  Re-installation
  of ST Viewer is needed
  < Scenario >
  1. Install SMARTEAM Editor V5R17
  2. Apply Service Pack R17SP6
  3. Install SMARTEAM Viewer(19.1SP2)
  4. Launch Editor
  ... In some Document tree, Add "Document" of a
  sample PDF.
  The File type
  is set as PDF. Then Check-In and Release it.
  5. Show a PDF file with SMARTEAM Viewer.
  OK: there is no problem.
  6. Exit Editor normally.
  7. Apply Service Pack R17SP7
  8. Launch Editor
  9. Show a PDF file with SMARTEAM Viewer.
  KO: a following error appears.
  -----------------------------
  Error
  -----------------------------
  Setup has detected that one or more of the
  SMARTEAM core modules
  is
  being held by an external application. Please close
  any
  application
  that might be using the SMARTEAM core modules
  and click Retry to
  continue the installation.
  Click Cancel to abort.
  -----------------------------
  Then click Cancel.
  10. Install SMARTEAM Viewer(19.1SP2) as fix
  11. Launch Editor
  12. Show a PDS file with SMARTEAM Viewer.
  OK: there is no problem.
  .
  < Expected Result >
  Applying SMARTEAM service packs should not
  break an environment of
  SMARTEAM Viewer.
  .
  < Reason why a correction is needed >
  The customers have so many clients. For now,
  applying service packs
  of
  SMARTEAM causes broken environments of
  SMARTEAM Viewer 19.1 SP2.
  Therefore they should re-install SMARTEAM Viewer
  19.1 SP2 and it
  costs
  many workloads.
  .
  

Problem conclusion

Temporary fix

Comments

• THE PROBLEM WAS SUBMITTED ON SMARTEAM
  VERSION 5 RELEASE 17.
  THIS PROBLEM IS NOT REPRODUCIBLE ON
  SMARTEAM VERSION 5 RELEASE 19 GA LEVEL.
  This issue is explicitly documented in the RN of
  both R17 SP6 and R17 SP7, and the RN explain
  what to install (and from where).
  .
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMARTEAM NT>XP

• Fixed component ID

  569199970

Applicable component levels

• R519 PSN

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