HD66325: ERROR #: 00321 AFTER VIEWING FILES IN SMARTEAM USING PDF FILES AS THE VIEWABLE FILE AND USING THE ADOBE READER AS THE VIEWER

APAR status

• Closed as Permanent restriction.

Error description

• Error #: 00321 received after viewing files in SmarTeam when
  using PDF files as the viewable file and using the Adobe Reader
  as the Viewer.
  
  Setup:
  ------
  Note: SMARTEAM is configured in a High Security Vault
  configuration.
  
  1. Configure the Microsoft Word File Type in Applications Setup
     to use Adobe Reader as the Embedded Viewer (see IBM Technote
     #: 1248918).
  2. Create two MS Word documents and associated PDF files.
  
  Scenario:
  ---------
  1. Launch SMARTEAM - Editor and login as joe.
  2. Add both MS Word documents that were created during Setup to
     SMARTEAM and Check them In.
  Note: The viewable PDF files will also be moved to the
     Checked-in Vault.
  3. View the first MS Word document
  ==> It views just fine and it is using Adobe Reader as the
     plug-in viewer.
  4. While still having the Viewer tab selected, select the second
     MS Word document.
  
  ==> You will receive an error message saying that the viewable
     PDF file for the first file cannot be deleted from the
     temporary directory in SmTemp.
     **********************
     Error No: 00321
     Check if you have permission to delete file <file_name> in
     folder '\\<server>\SmTemp\<server>\<server>\<temp_folder>'.
     Check also if another user is using the file. Contact your
     System Administrator to obtain the correct permission.
     **********************
  5. If you click OK on the error then the file will be viewed
     just fine.
  6. If you investigate the folder in SmTemp that is specified in
     the error message you will see that both viewable PDF files
     exist in there.
  
  Note: The system is trying to delete the viewable file after you
     switch to a different tab.
  
     If you terminate the AcroRd32.exe process in Task Manager
     and then switch tabs, then the file you were viewing will
     get deleted from the temporary directory in SmTemp and no
     error will appear.
  
     Therefore, it is safe to assume that Acrobat Reader still
     has a lock on the file when SMARTEAM is trying to delete
     it. Thus resulting in the 00321 error
  
  Conclusion:
  -----------
  This issue does not occur if you use the SmarTeam Viewer to view
  the viewable PDF files.
  
  Also, if you set Applications Setup to view the native file (no
  'Viewer file extension' or the same extension as the native
  file), then SMARTEAM does not try to delete the file when
  switching to another tab.  When the User closes SMARTEAM -
  Editor, then the temporary folder that was created in the SmTemp
  folder on the Vault server will get deleted along with all the
  files inside it.
  
  SMARTEAM should only delete the folder and files once the User
  exits SMARTEAM - Editor, regardless of what is specified in the
  'Viewer file extension' box.
  

Local fix

Problem summary

• Error #: 00321 after viewing files in SmarTeam when using PDF f
  iles as the viewable file and using the Adobe Reader as the Vie
  w
  Error #: 00321 after viewing files in SmarTeam
  when using PDF files as the viewable file and using
  the Adobe Reader as the Viewer
  Scenario:
  Error #: 00321 after viewing PDF files in
  SmarTeam when using
  PDF files as the viewable file for another File Type
  and using the
  Adobe Reader as the Viewer.
  SMARTEAM V5 R17 SP6
  Please see the attached video and detailed
  scenario document.
  .
  

Problem conclusion

• THIS PROBLEM IS PERMANENT RESTRICTION IN
  SMARTEAM.
  This is a problem of permissions. User that using
  the vault should have permissions to modify/delete
  files in
  folder '\\<server>\SmTemp\<server>\<server>\<t
  emp_folder>.
  .
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels