HD56684: AUTOVIEW SERVER SERVICE

APAR status

• Closed as program error.

Error description

• 1. Start View server by selecting Start > Programs
  > Autovue SolidModel
  Client Server >Start Autoview Solid Model Server
  2. run jvue.bat to launch stand alone application
  3. open local dgn file, select file and print
  4. select printer and high resolution and print
  drawing (note! you can
  not select printer paper sizes on a Xerox 8825,
  paper size says
  "Unknown" and always prints 8.5x11 no matter
  what form size is selected)
  5. drawing prints perfect.
  6. log into Web Navigator and search for drawing
  7. run viewer and select file print
  8. select printer and high resolution and print
  drawing
  9. drawing prints perfect
  1. stop the Autoview application
  2. Start Autoview as a service from my computer >
  Manage
  3. run jvue.bat to launch stand alone application
  4. open dgn file, select file and print
  5. select printer and high resolution and print
  drawing (note! you can
  not select printer paper sizes on a Xerox 8825,
  paper size says
  "Unknown"and always prints 8.5x11 no matter what
  form size is selected)
  6. drawing prints as blank sheet of paper, no image
  7. log into Web Navigator and search for drawing
  8. run viewer and select file print
  9. select printer and high resolution and print
  drawing
  10. drawing prints as blank sheet of paper, no
  image
  Removed Software Autoview and Web Viewer,
  clean registry, reboot server
  and re-install with same results as above.
  .
  

Local fix

Problem summary

• Autoview server service
  1. Start View server by selecting Start > Programs
  > Autovue SolidModel
  Client Server >Start Autoview Solid Model Server
  2. run jvue.bat to launch stand alone application
  3. open local dgn file, select file and print
  4. select printer and high resolution and print
  drawing (note! you can
  not select printer paper sizes on a Xerox 8825,
  paper size says
  "Unknown" and always prints 8.5x11 no matter
  what form size is selected)
  5. drawing prints perfect.
  6. log into Web Navigator and search for drawing
  7. run viewer and select file print
  8. select printer and high resolution and print
  drawing
  9. drawing prints perfect
  1. stop the Autoview application
  2. Start Autoview as a service from my computer >
  Manage
  3. run jvue.bat to launch stand alone application
  4. open dgn file, select file and print
  5. select printer and high resolution and print
  drawing (note! you can
  not select printer paper sizes on a Xerox 8825,
  paper size says
  "Unknown"and always prints 8.5x11 no matter what
  form size is selected)
  6. drawing prints as blank sheet of paper, no image
  7. log into Web Navigator and search for drawing
  8. run viewer and select file print
  9. select printer and high resolution and print
  drawing
  10. drawing prints as blank sheet of paper, no
  image
  Removed Software Autoview and Web Viewer,
  clean registry, reboot server
  and re-install with same results as above.
  .
  

Problem conclusion

• This problem is fixed in Jvue 19.2.
  .
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SMARTEAM NT>XP

• Fixed component ID

  569199970

Applicable component levels

• R518 PSN

     UP