Troubleshooting
Problem
Unable to upload attachment
Excerpt from device log:
ERROR] [TRACE] [ATTACHMENTSERVICE] Fail to parse JSON from attachment response, error = SyntaxError: JSON Parse error: Unrecognized token '<',
[ERROR] [SYNCHRO] SERVER RESPONSE FAIL: json: {"invocationResult":{"errors":[{"oslc:extendedError":{},"oslc:message":"Unexpected response while uploading attachment. Contact your system administrator.","oslc:statusCode":1,"spi:reasonCode":1}]},"invocationContext":null,"status":1,"errorCode":1,"errorMsg":"Unexpected response while uploading attachment. Contact your system administrator.","isSuccessful":false},
[ERROR] [ERROR][DOPUSH] Error sending transaction to server. Error: Error: [{"oslc:extendedError":{},"oslc:message":"Unexpected response while uploading attachment. Contact your system administrator.","oslc:statusCode":1,"spi:reasonCode":1}],
Symptom
Attached documents are viewable from Maximo® (desktop).
Unable to upload attachment from Anywhere to Maximo® (Desktop). But download attachment works fine from Anywhere app.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSPJLC","label":"Maximo Anywhere"},"ARM Category":[{"code":"a8m50000000CbEKAA0","label":"Mobile-\u003EMaximo Anywhere"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.6.4","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
12 June 2020
UID
ibm16203602