IBM Support

ANS1357S Session rejected: Downlevel client code version

Troubleshooting


Problem

If a B/A-Client or admin user is not registered on the IBM Spectrum Protect server and starts a server connection, misleading message 'ANS1357S Session rejected: Downlevel client code version' is shown in the client's dsmerror.log, or the admin console log.

Diagnosing The Problem

Connect the IBM Spectrum Protect server with a node which is not registered on the server.

The connection will fail with the misleading error messages on the client side ANS1025E and ANS1357S

Client dsmerror.log shows:
ANS1025E Session rejected: Authentication failure
ANS1357S Session rejected: Downlevel client code version

The server actlog will show the correct error message:

ANR0422W Session 111111 for node NODE (AIX) refused - node name not registered.

Resolving The Problem

This is working as designed. On an unauthenticated connection, the server will not reveal if a user exists or not.
The message in the server actlog clearly states that the account does not exist.
On the IBM Spectrum Protect server perform a 'REGISTER NODE'.

[{"Product":{"code":"SSER5J","label":"IBM Spectrum Protect Extended Edition"},"Business Unit":{"code":"BU010","label":"Systems - Storage"},"Component":"Server","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"8.1.2;8.1.3;8.1.4;8.1.5","Edition":"All Editions"},{"Product":{"code":"SSER5J","label":"IBM Spectrum Protect Extended Edition"},"Business Unit":{"code":"BU010","label":"Systems - Storage"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":""},{"Product":{"code":"SSEQVQ","label":"IBM Spectrum Protect"},"Business Unit":{"code":"BU010","label":"Systems - Storage"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":""}]

Document Information

Modified date:
17 June 2018

UID

swg22015517