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ANS1228E & ANS4007E errors reporting access is denied to the object

Troubleshooting


Problem

ANS4007E Error processing \\ access is denied errors reported in dsmerror.log despite correct permissions being set.

Symptom

The following can be reported in the client error log (dsmerror.log, by default)
ANS1228E Sending of object '\\<filespace>\path\filename>' failed
ANS4007E Error processing '\\<filespace>\path\filename>': access to the object is denied

Cause

In environments where the user running the backup has sufficient authority (i.e. in the Administrators or Backup Operators groups), encryption applications can still block access to client files. The behavior has been seen with Credant Encryption software, but other encryption software may behave in a similar fashion.

Diagnosing The Problem

First, ensure that the permissions of the user running the backup allow access to the files being backed up, as documented in the client guide:
http://www.ibm.com/support/knowledgecenter/SSGSG7_7.1.0/com.ibm.itsm.client.doc/c_start_consider.html

Next, if applicable, attempt the following:

    1) identify the application that owns the files reporting the ANS4007E messages
    2) halt the application
    3) attempt another backup
If the backup still fails, these steps would eliminate the possibility of the issue being related to the owning application having a lock on the files

Resolving The Problem

If encryption software is being used , either disable encryption software or contact the encryption software manufacturer to determine if there is a work around.

The behavior seen with Credant software is that someone must be logged onto the system in order for Credant to be able to supply the encryption keys. If no users are logged into the system, the System account cannot receive the encryption keys, which cause the ANS1228E/ANS4007E messages to be reported.

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Product Synonym

TSM

Document Information

Modified date:
17 June 2018

UID

swg21993314

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