IBM Support

AMM Event Log message indicates "PROBLEM COMMUNICATING WITH BSMP" - IBM BladeCenter

Troubleshooting


Problem

The user may experience temporary loss of remote access to their blades and the Advanced Management Module (AMM) event log will log the following error. PROBLEM COMMUNICATING WITH BSMP

Resolving The Problem

Source

RETAIN tip: H205735

Symptom

The user may experience temporary loss of remote access to their blades and the Advanced Management Module (AMM) event log will log the following error.

  PROBLEM COMMUNICATING WITH BSMP

Affected configurations

The system may be any of the following IBM servers:

  • BladeCenter HS22, type 1936, any model
  • BladeCenter HS22, type 7870, any model
  • BladeCenter HS22V, type 1949, any model
  • BladeCenter HS22V, type 7871, any model
  • BladeCenter HX5, type 1909, any model
  • BladeCenter HX5, type 7872, any model
  • BladeCenter HX5, type 7873, any model

This tip is not software specific.

This tip is not option specific.

Solution

This issue was fixed in AMM firmware, Build ID BPET62O.

The file is available by selecting the appropriate Product group, type of System, Product name, Product machine type, and operating system on IBM Support's Fix Central web page, at the following URL:

Additional information

This issue was caused by a timing issue with the AMM when attempting to discover the Integrated Management Module (IMM). In 62J and older AMM levels, the wait time for discovering was too short. This timing issue was fixed in AMM 62O.

Document Location

Worldwide

Operating System

BladeCenter:Operating system independent / None

[{"Type":"HW","Business Unit":{"code":"BU056","label":"Miscellaneous"},"Product":{"code":"HW21Q","label":"BladeCenter HS22"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"LOB18","label":"Miscellaneous LOB"}},{"Type":"HW","Business Unit":{"code":"BU056","label":"Miscellaneous"},"Product":{"code":"HW21Q","label":"BladeCenter HS22"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"LOB18","label":"Miscellaneous LOB"}},{"Type":"HW","Business Unit":{"code":"BU056","label":"Miscellaneous"},"Product":{"code":"HW232","label":"BladeCenter HS22V"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"LOB18","label":"Miscellaneous LOB"}},{"Type":"HW","Business Unit":{"code":"BU056","label":"Miscellaneous"},"Product":{"code":"HW232","label":"BladeCenter HS22V"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"LOB18","label":"Miscellaneous LOB"}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"HW233","label":"BladeCenter HX5"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"LOB57","label":"Power"}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"SUNSET","label":"PRODUCT REMOVED"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}},{"Type":"HW","Business Unit":{"code":"BU016","label":"Multiple Vendor Support"},"Product":{"code":"SUNSET","label":"PRODUCT REMOVED"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
19 April 2023

UID

ibm1MIGR-5090312

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