All users receive Script errors running Standard Reports, solved by re-importing 'Controller' Framework Manager package

Troubleshooting

Problem

Upgrade and/or migration of Cognos Controller. Unable to run any standard reports.

Symptom

The exact error will vary. Below are some examples:

Script Error
An error has occurred in the script on this page
Line: 33
Char: 1
Error: 'CCognosViewer' is undefined
Code: 0
URL: http://controllerserver/ibmcognos/cgi-bin/cognosisapi.dll

Script Error
An error occurred in the script on this page
Line: 84
Char: 3
Error: Unable to get property 'setSelectionBasedFeaturesEnabled' of undefined or null reference
Code: 0
URL: http://controllerserver/ibmcognos/cgi-bin/cognosisapi.dll

Script Error
An error occurred in the script on this page
Line: 86
Char: 3
Error: Unable to get property 'addMetaData' of undefined or null reference
Code: 0
URL: http://controllerserver/ibmcognos/cgi-bin/cognosisapi.dll

Script Error
An error occurred in the script on this page
Line: 86
Char: 3
Error: Unable to get property 'addContextData' of undefined or null reference
Code: 0
URL: http://controllerserver/ibmcognos/cgi-bin/cognosisapi.dll

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.1

Operating system(s):
Windows

Document number:
280683

Modified date:
08 May 2025

UID

swg21984287

IBM Support

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