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All data stops processing with an Audit error 2-4-1024 in Sterling Gentran:Server for Microsoft Windows

Troubleshooting


Problem

All data stops processing with an error 2-4-1024 in the Gentran Audit log.

Symptom

Unable to utilize the file system change notification mechanism to perform file collection, failing over to perform collection based upon the Periodic Scan Interval set within the File System Gateway properties.
User: xxx Computer: machinename AuditEventID: 0 EventName: .
Error writing message 2-4-1024 to Audit Log: [Microsoft][ODBC driver for Oracle][Oracle]ORA-01400: cannot insert NULL into ("XXX"."ProcAuditLog_tb"."EventName")

User: xxx Computer: machinename AuditEventID: 0 EventName: .
Database error [Microsoft][ODBC driver for Oracle][Oracle]ORA-01400: cannot insert NULL into ("XXX"."ProcAuditLog_tb"."EventName") in function AddProcAuditLogEntry. Attempting to retry. User: xxx Computer: machinename AuditEventID: 0 EventName: .

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS6V3G","label":"Sterling Gentran:Server for Microsoft Windows"},"Component":"Not Applicable","Platform":[{"code":"PF033","label":"Windows"}],"Version":"5.2;5.3;5.3.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
11 February 2020

UID

swg21550024

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