Troubleshooting
Problem
Customer's spreadsheet is configured to use Optimise2 (ERO). After running/refreshing the spreadsheet (via F9 or F10) this fails to bring in any values from Controller. Problem only affects those reports with Optimise2 enabled.
Symptom
The spreadsheet contains blanks where you would expect to see figures/values.
- There is no error message or entry in any log file.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1;8.5.1;8.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
11 June 2026
UID
swg21607230