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agentrunner errors out: "The XML page cannot be displayed/Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later. "

Troubleshooting


Problem

agentrunner errors out: "The XML page cannot be displayed/Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later. "

Symptom

The following error is returned:

The XML page cannot be displayed
Cannot view XML input using XSL style sheet. Please correct the error and then click the Refresh button, or try again later.
.
.
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The character '<' cannot be used in an attribute value. Line 12, Position 61 <br>.<br>.<br>.<br><br>PART: Agents 3.1 SP2 Platform<br>COMPONENT: YFSPurge<br>OS: Windows 2000 - None<br>DATABASE: MS SQL Server - 2000<br>WEB SERVER: WebLogic - 5.1 SP8

Cause

Resolving The Problem

1. Check startWeblogic script: PRE_CLASSPATH should have all jar except antlr.jar files in YFS_HOME/lib directory
2. Check yfs.properties file, make sure that log directory exists (yfs.log.directory)

[{"Product":{"code":"SS6PEW","label":"IBM Sterling Order Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Historical Number

PRI48484

Product Synonym

[<p><b>]Fact[</b><p>]

Document Information

More support for:
IBM Sterling Order Management

Software version:
All

Document number:
451149

Modified date:
16 June 2018

UID

swg21548691

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