IBM Support

After a Planning Analytics version update, Planning Analytics for Excel (PAfE) throws a script error on login

Troubleshooting


Problem

After a PA on Cloud upgrade to newer version, a script error is thrown when user logs into Planning Analytics for Excel. Sometimes it prevents login, sometimes repeatedly clicking past the error allow a login.

Symptom

Example error:
Pop up error in Excel/Planning Analytics for Excel is:
An error has occurred in the script on this page.
URL: —_hittps://ajax.googleapis.com/ajax/libs/jquery/3.3.1/query.min.j
Do you want to continue running scripts on this page?

Document Location

Worldwide

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Document Information

Modified date:
20 September 2021

UID

ibm11099443

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