Troubleshooting
Problem
CCC jobs that use a Cloud Agent to execute processes are failing with 'Task Disappeared'. The process itself completes its work but the result of the task is not sent back from the agent to the server successfully through the message queue
Symptom
Process run in CCC has a Status of Failed with Result text of 'Task disappeared'. The Output of task shows the process finished executing normally.
The agent queue log, log_server_activemq.log, found by default in "C:\Program Files\ibm\Cognos Command Center\Common\apache-activemq-5.15.4\data\" will have the following message:
Could not start network bridge between: vm://Server_xxxxxxxxxx and: https://xxxxxx.planning-analytics.ibmcloud.com:443/ccagentqueue/ due to: Failed to perform GET on: https://xxxxxx.planning-analytics.ibmcloud.com:443/ccagentqueue/ as response was: com.ibm.jsse2.util.h: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath
The agent queue log, log_server_activemq.log, found by default in "C:\Program Files\ibm\Cognos Command Center\Common\apache-activemq-5.15.4\data\" will have the following message:
Could not start network bridge between: vm://Server_xxxxxxxxxx and: https://xxxxxx.planning-analytics.ibmcloud.com:443/ccagentqueue/ due to: Failed to perform GET on: https://xxxxxx.planning-analytics.ibmcloud.com:443/ccagentqueue/ as response was: com.ibm.jsse2.util.h: PKIX path building failed: java.security.cert.CertPathBuilderException: PKIXCertPathBuilderImpl could not build a valid CertPath
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSPLNP","label":"Cognos Command Center"},"ARM Category":[{"code":"a8m0z000000GockAAC","label":"1 - Migrated Categories-\u003EBA - Planning Analytics Cloud-\u003ETroubleshooting-\u003ECognos Command Center"}],"ARM Case Number":"TS006222505","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
11 May 2025
UID
ibm16473419