IBM Support

Advanced Workflow Designer fails to load

Troubleshooting


Problem

After upgrading from SRM 7.2.1 to 7.2.1.1 attempting to open the Advanced Workflow Designer fails with this error, "Process was unable to load properly. Contact your system administrator." This happens for both Firefox and IE.

Symptom

The web browsers Java Console will have this error:

entering createGUI

java.io.FileNotFoundException: http://9.29.100.204/maximo/ControlInterfaceServlet?uisessionid=5&controlid=ilogcanvasapplet&action=loadModel

at java.lang.Throwable.<init>(Throwable.java:67)

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.ja…

at java.net.URL.openStream(URL.java:1011)

at com.ibm.ism.rba.webclient.ilogcanvas.applet.ILOGCanvasApplet.loadModel(ILOGCanvasApplet.java:863)

at com.ibm.ism.rba.webclient.ilogcanvas.applet.ILOGCanvasApplet$10.run(ILOGCanvasApplet.java:2393)

at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:221)

at java.awt.EventQueue.dispatchEvent(EventQueue.java:609)

at ilog.views.util.waitcursor.IlvWaitCursorManager.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:269)

at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:184)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:174)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:169)

at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:161)

at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)

An additional symptom is the "view workflow map" select action which is available from several apps will open the View Workflow map pop-up but it will not be populated. Instead it displays a URL it failed to open.

Resolving The Problem

The answer is setting the webclient.wfmapimageformat=png parameter in the webclient properties file. To do so, follow these steps:

1) Take a backup of your current maximo.ear and webclient.properties found in

\ibm\SMP\maximo\applications\maximo\properties

2) Set the following property in webclient.properties by removing the comment marker or if it is not there by adding it in. For example:

#Set the default image format - gif or png, default is gif

webclient.wfmapimageformat=png

3) rebuild and redeploy the maximo.ear

[{"Product":{"code":"SS6HJK","label":"Tivoli Service Request Manager"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"--","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.2.1","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}},{"Product":{"code":"SSKTXT","label":"Tivoli Change and Configuration Management Database"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":" ","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"},{"code":"PF027","label":"Solaris"},{"code":"","label":"AIX 64bit"},{"code":"","label":"Windows 2003 server"}],"Version":"7.2.1","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]

Document Information

Modified date:
27 February 2019

UID

swg21474369

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