IBM Support

An administrator is unable to reassign tasks through the Process Portal for IBM Business Process Manager (BPM)



In an attempt to reassign tasks as an administrator through Process Portal, you see the option, but it is disabled.


You expect that the manager of a group can reassign tasks that belong to a user of the same group that the manager manages. The manager can reassign tasks from the My Team Performance scoreboard, but cannot reassign them from search.

Diagnosing The Problem

To reproduce the issue, complete the following steps:

  1. Create process groups with workers.
  2. Add the process groups to the business process definition and add an activity with it.
  3. Start the business process definition.
  4. Start the task to assign the task to a worker.
  5. Open Process Portal as a manager.
  6. Click Show Search.
  7. Enter search conditions as follows: Assigned to user, equals, Worker
  8. Select Organize by Task.
  9. Click Search to get all tasks for Worker.
  10. Select the task and try to click the reassign button.

The reassign button is disabled.

Resolving The Problem

To workaround this problem, reassign tasks from the My Team Performance scoreboard.

Internal Use Only

This technote was generated by Technote Kickstart based on AIM PMR 22797,442,000.
View the associated PMR's text via Wellspring at:

[{"Product":{"code":"SSFTDH","label":"IBM Business Process Manager Standard"},"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Component":"Process Portal","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.0;7.5.1;;7.5","Edition":""},{"Product":{"code":"SSFTBX","label":"IBM Business Process Manager Express"},"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Component":"Process Portal","Platform":[{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF033","label":"Windows"}],"Version":"8.0;7.5.1;;7.5","Edition":""},{"Product":{"code":"SSFTN5","label":"IBM Business Process Manager Advanced"},"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Component":"Process Portal","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"","label":"Linux zSeries"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.0;7.5.1;;7.5","Edition":""}]

Document Information

Modified date:
15 June 2018