Troubleshooting
Problem
Customer moves Controller database from one SQL server to a different (new) SQL server. User launches Controller and logs on as an administrative user (ADM).
User cannot perform expected tasks, for example:
- Cannot create new users (inside 'Maintain - Rights - Users')
- Cannot make changes to account structure (inside "Maintain - Account Structure - Define")
Symptom
Inside most menus (for example "Maintain - Users - Rights" and "Maintain - Account Structure - Define") many/most of the configurable options are greyed out.
Example
Inside "Maintain - Users - Rights" most options/selections/buttons are greyed out, for example:
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
19 June 2026
UID
swg21659468