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"The address wasn't understood ... Firefox doesn't know how to open this address" after authenticating to Controller Web (via Cognos CAM) caused by misconfigured 'variables_CCRWeb.xml'

Troubleshooting


Problem

User launches Controller Web (URL: servername:9080/fcm.web/login#/ ) User authenticates to Cognos namespace. An error appears.

Symptom



Cognos CAM authentication screen:


Error:

The address wasn't understood
Firefox doesn't know how to open this address, because one of the following protocols (<servername>) isn't associated with any program or is not allowed in this context
* You might need to install other software to open this address
Try Again

Cause

Incorrect configuration inside 'variables_CCRWeb.xml'.

More information:

When configuring Controller Web to use Cognos CAM authentication, the following file needs to be created:
  • <BI_installation_folder>\templates\ps\portal\variables_CCRWeb.xml.

The content of the file (variables_CCRWeb.xml) must be as follows:
   
<CRNenv c_cmd="http://{host_name}:{port_number}/fcm.web/cam_login">
<cookies>
<param name="cam_passport"/>
</cookies>
</CRNenv>

Example:
In one real-life example, the file was incorrectly configured to not have the 'http' portion, as follows:
    
<CRNenv c_cmd="myservername.company.com:9080/fcm.web/cam_login">
<cookies>
<param name="cam_passport"/>
</cookies>
</CRNenv>

Resolving The Problem

Edit the file 'variables_CCRWeb.xml' to contain a valid configuration.

Example:

In one real-life example, the solution was to add a missing 'http://' portion. In other words, change the following line from...

  
<CRNenv c_cmd="myservername.company.com:9080/fcm.web/cam_login">

   

...to:
 
<CRNenv c_cmd="http://myservername.company.com:9080/fcm.web/cam_login">

[{"Product":{"code":"SS9S6B","label":"Cognos Controller"},"Business Unit":{"code":"BU002","label":"Business Analytics"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":""}]

Document Information

Modified date:
24 September 2019

UID

swg21997780