Troubleshooting
Problem
User launches Controller Web (URL: servername:9080/fcm.web/login#/ ) User authenticates to Cognos namespace. An error appears.
Symptom
Cognos CAM authentication screen:
Error:
The address wasn't understood
Firefox doesn't know how to open this address, because one of the following protocols (<servername>) isn't associated with any program or is not allowed in this context
* You might need to install other software to open this address
Try Again
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
15 June 2026
UID
swg21997780