Troubleshooting
Problem
This Document outlines an alternate way to install fonts on a Linux server for Cognos Analytics
When you select a font in Cognos Analytics, that does not mean that the font will be used. The font must exist on the Linux server and the computer that you are accessing the Cognos portal from. If the font does not exist it will default to Andale.
For example –
- Cognos Analytics hosted on Linux
- User access Cognos Analytics via Windows
User creates a report and changes the font to Comic Sans MS. They see that the font change while editing the report and when the report runs in HTML but the font is Andale in PDF.
This is because when viewing HTML the font exists on the users Windows OS so it will use it.
This font does not exist on the Linux server so when the PDF is created it defaults to Andale.
This is because when viewing HTML the font exists on the users Windows OS so it will use it.
This font does not exist on the Linux server so when the PDF is created it defaults to Andale.
Document Location
Worldwide
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Document Information
More support for:
IBM Cognos Analytics
Component:
Installation and Configuration
Software version:
All Version(s)
Operating system(s):
Linux
Document number:
6438899
Modified date:
06 May 2025
UID
ibm16438899