IBM Support

Add/Browse button does not work in the console when installed on Windows 7

Troubleshooting


Problem

When trying to add a license or by using the browse button in the SiteProtector console, the Windows 7 browse menu never pops up so you cannot add the license or browse to a file.

Symptom

Clicking the Add or Browse button does not work.

[{"Product":{"code":"SSETBF","label":"IBM Security SiteProtector System"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Console","Platform":[{"code":"PF033","label":"Windows"}],"Version":"3.0;3.1.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
21 January 2021

UID

swg21642355