AD Reverse Password Sync Wrong Error Message

Troubleshooting

Problem

On change password request AD Reverse Password Sync gives a misleading error message if ISIM is unreachable

Symptom

When an user tries to change his password with AD Reverse Password Synchronization Plug-In active, if ISIM Server is down or unreachable, it will receive the following misleading "password policy" error message.

Error Title:
Active Directory Domain Services
Error Message:
Windows cannot complete the password change for USERNAME because:
The password does not meet the password policy requirements.
Check the minimum password length, password complexity and password history requirements.

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Document Information

More support for:
IBM Security Identity Manager

Software version:
Version Independent

Operating system(s):
Windows

Document number:
531737

Modified date:
16 June 2018

UID

swg21961765

IBM Support

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