Troubleshooting
Problem
GX and GV systems can show an Active with Errors status if the X-Force Virtual Patch policy is not applied.
Symptom
The following error message can be seen in a System_Error event and in the messages log of the appliance:
system error: [ERROR]CML Exception occurred while processing CML Command: Code: C7380002, Message: Parse operation: Error parsing input "ISS CML Stream", line 366, column 198 Message: Element 'policy' is not valid for content model: '(TrustXForce,)'; error = 0xc7380002
[{"Product":{"code":"SS9SBT","label":"Proventia Network Intrusion Prevention System"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Policy","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"4.6.1;4.6.2","Edition":"","Line of Business":{"code":"LOB24","label":"Security Software"}},{"Product":{"code":"SSETH9","label":"Proventia Network Multi-Function Security"},"Business Unit":{"code":"BU008","label":"Security"},"Component":"Policy","Platform":[{"code":"PF009","label":"Firmware"}],"Version":"4.6.1;4.6.2","Edition":"","Line of Business":{"code":"","label":""}}]
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Document Information
Modified date:
21 March 2022
UID
swg21459048