IBM Support

Accessing Sterling Document Tracking

Question & Answer


Question

Accessing Sterling Document Tracking

Answer

Accessing Sterling Document Tracking

You can access Sterling Document Tracking usingeither Microsoft InternetExplorer or Mozilla Firefox.

About this task

Tolog in to Sterling Document Trackingyou must register an account in Sterling Customer Center at: customer.sterlingcommerce.com.After you have registered in Sterling Customer Center youcan automatically access Sterling Document Tracking withoutusing further login credentials. For information about Sterling Customer Center and registrationsee the Sterling Document Tracking and IBM? SterlingCustomer Center GettingStarted Guide.

It is recommended that you avoid using yourbrowser buttons to navigate in Sterling Customer Center and Sterling Document Tracking. Insteaduse only the buttons provided on each page to navigate between pages.

Youmust enter a mailslot or user name and password to log in to Sterling Document Tracking. Initially IBM Customer Supportprovides the mailslot information to you. Typically the informationis the same information as your mailslot and password for your mailbox.After receiving the mailslot information you can create user accountsto specify user names that can be used to access Sterling Document Tracking.

Forinformation about creating user accounts see Creating and Managing a User Account.

Tolog in to Sterling Customer Center andaccess Sterling Document Trackingfollow this procedure.

Procedure

  1. In your browser window navigate to https://customer.sterlingcommerce.com todisplay the Sterling Customer Center loginpage.
  2. In the E-Mail Address field enterthe address you defined during registration.
    Note: Theaccount e-mail address is not case-sensitive.
  3. In the Password field enter thepassword you defined during registration and then click SignIn.
    Note: The account password is case-sensitive.
  4. On the Document Tracking Mailslot Selection pageselect the mailslot for which you want to view information and viewthe page defined for the initial view.
  5. If your account did not previously have a mailslot associatedwith it or the mailslot that you want to view does not display click Linkmailslot to xxxxx@yourcompany.com (where xxxxx@yourcompany.comrepresents your e-mail account) to enter the mailslot and passwordinformation. After submitting this information Sterling Document Tracking displaysthe Profile Maintenance page and requires youto enter the mailslot information. For information about mailslotand profile maintenance see Selecting and Associating a Sterling Document Tracking Mailslot.
"

[{"Business Unit":{"code":"BU055","label":"Cognitive Applications"},"Product":{"code":"SS73G6","label":"Sterling Total Payments for Financial Services"},"Component":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
08 December 2018

UID

ibm10758091

Page Feedback