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"Access was denied by ..." when connecting to F5 environment

Troubleshooting


Problem

Attempts of the IBM Rational Performance Tester (RPT) recorder to connect to an F5 environment result in "Your session could not be establshed" from the security server.

Symptom

The full error message is as follows.



Your session could not be established.

The session reference number: xxxxxxxx

Access was denied by the access policy.

This may be due to a failure to meet

access policy requirements.

If you are an administrator, please go to

Access Policy >> Reports : All Sessions page

and look up the session reference number

displayed above.

To open a new session, please click here.

You can connect to the server, which requires a client certificate, manually. However, access is denied when recording with the RPT proxy recorder even though the client certificate is supplied.

From network traffic captures, you can observe that the RPT recorder does not send the certificate to the server.

[{"Product":{"code":"SSMMM5","label":"IBM Rational Performance Tester"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Record \/ Author tests","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21651808

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