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'Access to the path \\........... is denied' when attempting to import flat file from server

Troubleshooting


Problem

User tries to import a flat file (CSV) from 'Server' (in other words, located on the application server's hard drive). An error appears.

Symptom

Source: System.Web.Services
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.IO.IOException: Access to the path \\........... is denied.
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at ControllerServerCommon.RaiseErrSrv.RaiseException(Int32 number, Exception ex)
at FrDImportBT.clsExtImport.DoImport(String sGuid, String sUser, Boolean bCaseExpVal, Int32 lBatchId, String sSpecName, String sStructureType, String sPrompts, Int32 lLLocale, Boolean& bError, Int32& lError, String& sErrorMsg, RecordSet rsFileDataAndInfo, RecordSet& rsRecon, RecordSet& rsLog, Boolean bIsExcelImport, Int64& lImportedRows)
at Cognos.Controller.Proxy.CCRWS.clsExtImport_DoImport(String sGuid, String sUser, Boolean bCaseExpVal, Int32 iBatchId, String sSpecName, String sStructureType, String sPrompts, Int32 iLLocale, Boolean& bError, Int32& iError, String& sErrorMsg, DataSet dsFileDataAndInfo, DataSet& dsRecon, DataSet& dsLog, Boolean bIsExcelImport)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Cognos.Controller.ControllerSoapHttpClientProtocol.Invoke(String methodname, Object[] parameters)
at Cognos.Controller.Proxy.FrDImportBT.WSFrDImportBT.clsExtImport_DoImport(String sGuid, String sUser, Boolean bCaseExpVal, Int32 iBatchId, String sSpecName, String sStructureType, String sPrompts, Int32 iLLocale, Boolean& bError, Int32& iError, String& sErrorMsg, DataSet dsFileDataAndInfo, DataSet& dsRecon, DataSet& dsLog, Boolean bIsExcelImport)
at Cognos.Controller.Direct.DIimportD.ImportExternalData(String sSpecName, String sStructureType, String sPrompts, DataSet dsFileDataAndInfo, DataSet& dsLog, Boolean bCaseExpValue, Int32 iBatchId, Boolean& bIsExcelImport, Boolean& bErr, Int32& iError, String& sErrorMsg, Int64& lImportedRows)
at Cognos.Controller.ControllerDImport.clsDImport.ImportData(String sSpecName, String sStructureType, Int32 iBatchId, String sImportDir, String sImportFile, String sPrompts, DataSet& dsLog, Boolean& bErr, Int32& iError)
at Cognos.Controller.Forms.Form.frmDIstartimp.ImportExternalData()
at Cognos.Controller.Forms.Form.frmDIstartimp.IForm_DoClick(Int32 lCmd, String& sTag)

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"Advanced","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
08 May 2025

UID

swg21969812

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