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Access is denied when running Rational ClearQuest UCM integration from non-interactive Windows session

Troubleshooting


Problem

Attempts to start the cqintsvr11.exe process result in "cleartool: Error: Access is denied." when you run an IBM Rational ClearCase cleartool command from a Windows service.

Symptom

When you run a cleartool command that needs to connect to IBM Rational ClearQuest.

For example, the following command works when you logged in to a Windows session.

cleartool lsact -l <activity>@<pvob>

If you logout and run the same command from a Windows service under the same account, you fail to login to ClearQuest.


M:\>cleartool lsact -l <activity>@<pvob>
activity "<activity>"
2012-12-03T15:56:33+01:00 by UserA
  "Created automatically as a result of 'Work On' action in ClearQuest"
  owner: UserA
  group: GroupA
  stream: <stream>@<pvob>
  title: myActivity
  change set versions:
    <file1>@@<branch>\28
  clearquest record id: db_record_XXX
cleartool: Error: Access is denied.
cleartool: Error: Unable to logon to ClearQuest user database "DB1".
cleartool: Error: Unable to logon to ClearQuest user database "DB1".
cleartool: Error: There are no credentials registered for database DB1.  Use 'crmregister add -database <cq-database-name> -connection <cq-connection-name> -user <cq-username> [-password <cq-password>]' to set these via the ClearCase command line interface.

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Integrations","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.0;7.1.2","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
16 June 2018

UID

swg21621749

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