Troubleshooting
Problem
User launches Controller. User receives error message. All users affected - no users can logon.
Symptom
Screen:
An error occurred while trying to access server
Errors from the Event Viewer:
Event Type: Warning
Event Source: ASP.NET 2.0.50727.0
Event Category: Web Event
Event ID: 1310
Date: 7/13/2009
Time: 11:31:57 AM
User: N/A
Computer: servername
Description:
Event code: 3008
Event message: A configuration error has occurred.
Event time: 7/13/2009 11:31:57 AM
Event time (UTC): 7/13/2009 6:31:57 PM
Event ID: 2c84b6a7a9d54deda9e26d210ae591bb
Event sequence: 1
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/Root/Cognos8/ControllerServer-16-128919835169960800
Trust level: Full
Application Virtual Path: /Cognos8/ControllerServer
Application Path: C:\Program Files\cognos\c8\ControllerProxyServer\
Machine name: machine name
Process information:
Process ID: 5604
Process name: w3wp.exe
Account name: NT AUTHORITY\NETWORK SERVICE
Exception information:
Exception type: ConfigurationErrorsException
Exception message: An error occurred loading a configuration file: Failed to start monitoring changes to 'c:\inetpub\wwwroot\web.config' because access is denied. (c:\inetpub\wwwroot\web.config)
Request information:
Request URL: http://servername/cognos8/controllerserver/ccrws.asmx
Request path: /cognos8/controllerserver/ccrws.asmx
User host address: 172.16.1.11
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\NETWORK SERVICE
Thread information:
Thread ID: 1
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at System.Web.HttpRuntime.HostingInit(HostingEnvironmentFlags hostingFlags)
Custom event details:
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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Document Information
More support for:
IBM Cognos Controller
Software version:
8.4
Operating system(s):
Windows
Document number:
394129
Modified date:
08 May 2025
UID
swg21395843