Troubleshooting
Problem
I.T. administrator is trying to install the Controller 8.5.1 client on a client PC running Windows 7. However, they are receiving errors/problems when installing/using the client.
Symptom
Depending on what you are doing (installing pre-requisite third-party components, running pre-requisite scripts/installing Controller client/launching the client) you may get one or more of the following errors:
- '\\servername\client_share'
CMD.EXE was started with the above path as the current directory.
UNC paths are not supported. Defaulting to Windows directory.
Microsoft (R) .NET Framework CasPol 2.0.50727.4927
Copyright (c) Microsoft Corporation. All rights reserved.
ERROR: Runtime error: Access denied. You might not have administrative credentials to perform this task. Contact your system administrator for assistance.
For usage information, use 'caspol -?'
- Microsoft IE Excecute shell
Microsoft IE Shell has stopped working
Windows can check online for a solution to the problem
* Check online for a solution and close the program
* Close the program
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: ieexec.exe
Problem Signature 02: 2.0.50727.4927
Problem Signature 03: 4a275c07
Problem Signature 04: IEExec
Problem Signature 05: 2.0.0.0
Problem Signature 06: 4a275c07
Problem Signature 07: 9
Problem Signature 08: 28f
Problem Signature 09: System.IO.FileNotFoundException
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
8.5.1
Operating system(s):
Windows
Document number:
144945
Modified date:
08 May 2025
UID
swg21447553
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